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56 <br /> Orange County,NC August 8,2024 <br /> ASTRO®25 Advanced Services Statement of Work <br /> - Open, assigned to the Motorola field service technician, arrival of the field service technician <br /> on-site, delayed, or closed. <br /> • Provide incident activity reports to the Customer, if requested. <br /> Limitations and Exclusions <br /> The following items are excluded from this service: <br /> • All Motorola infrastructure components beyond the post-cancellation support period. <br /> • All third-party infrastructure components beyond the post-cancellation support period. <br /> • All broadband infrastructure components beyond the post-cancellation support period. <br /> • Physically damaged infrastructure components. <br /> • Third-party equipment not shipped by Motorola. <br /> • Consumable items including, but not limited to, batteries, connectors, cables, toner or ink <br /> cartridges, tower lighting, laptop computers, monitors, keyboards, and mouse. <br /> • Video retrieval from digital in-car video equipment. <br /> • RF infrastructure and backhaul components, including but not limited to, antennas, transmission <br /> lines, antenna dehydrators, microwave, line boosters, amplifiers (such as tower top amplifiers <br /> and bi-directional amplifiers), logging recorders, data talker wireless transmitters, short haul <br /> modems, combiners, multicouplers, duplexers, shelters, shelter HVAC, generators, UPS's, and <br /> test equipment. <br /> • Racks, furniture, and cabinets. <br /> • Tower and tower mounted equipment. <br /> • Non-standard configurations, customer-modified infrastructure, and certain third-party <br /> infrastructure. <br /> • Firmware or software upgrades. <br /> Customer Responsibilities <br /> • Contact Motorola, as necessary, to request service. <br /> • Prior to start date, provide Motorola with the following pre-defined Customer information and <br /> preferences necessary to complete CSP: <br /> - Incident notification preferences and procedure. <br /> - Repair verification preference and procedure. <br /> - Database and escalation procedure forms. <br /> • Submit timely changes in any information supplied in the CSP to the CSM. <br /> • Provide the following information when initiating a service request: <br /> - Assigned system ID number. <br /> - Problem description and site location. <br /> - Other pertinent information requested by Motorola to open an incident. <br /> • Provide field service technician with access to equipment. <br /> • Supply infrastructure spare or FRU, as applicable, in order for Motorola to restore the system. <br /> • Maintain and store software needed to restore the system in an easily accessible location. <br /> • Maintain and store proper system backups in an easily accessible location. <br /> ®MOTOROLASOLUTIONS <br /> Advanced Services Detailed Description <br /> Use or disclosure of this proposal is subject to the restrictions on the cover page. <br /> Motorola Solutions <br /> Page 45 <br />