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53 <br /> Orange County,NC August 8,2024 <br /> ASTRO®25 Advanced Services Statement of Work <br /> • Interim or unplanned releases outside the supported release cadence. <br /> • Service does not include pretested intrusion detection system (IDS) signature updates for IDS <br /> solutions. <br /> • This service does not include releases for Motorola products that are not ASTRO 25 L, M, and <br /> Simplified Core radio network infrastructure equipment. The following are examples of excluded <br /> products: WAVE PTX, Critical Connect, and VESTA solutions. <br /> • K Core ASTRO 25 systems are excluded. <br /> • Motorola product updates are not included in these services. <br /> • Shared network infrastructure firmware, such as transport and firewall firmware are not included <br /> in these services. <br /> • This service excludes the delivery of MTNs to the customer system. <br /> • Motorola does not represent that it will identify, fully recognize, discover, or resolve all security <br /> events or threats, system vulnerabilities, malicious codes or data, backdoors, or other system <br /> threats or incompatibilities as part of the service, or that the agreed upon cadence/time of <br /> delivery will be sufficient to identify, mitigate or prevent any cyber incident. <br /> • Motorola shall provide Customers with a list of MTNs that are prerequisite for execution of the <br /> RSUS service. <br /> Customer Responsibilities <br /> • This service requires connectivity from Motorola to the Customer's ASTRO 25 system. If <br /> required, procure internet connectivity before the service commences, and maintain it for the <br /> duration of the service contract. <br /> • Refrain from making uncertified changes to the ASTRO 25 system. Consult with Motorola <br /> before making changes to the ASTRO 25 system. <br /> • Be aware of the operational impacts of RSUS update installation, and coordinate the update <br /> process with users. <br /> • Prerequisite Motorola Technical Notices (MTN) must be applied to enable Motorola to remotely <br /> deploy the latest security updates. The list of MTNs that must be applied are available on the <br /> SUS secure customer portal. <br /> 4.1.7.5 Reboot Responsibilities <br /> Microsoft Windows servers and workstations often need to be rebooted before security updates take <br /> full effect and mitigate vulnerabilities. Reboot responsibilities are determined by the specific RSUS <br /> package being purchased. Table 4-14: Reboot Responsibilities Matrix contains the breakdown of <br /> responsibilities. Section 4.1.8.4: Inclusions indicates which services are included. <br /> If a Customer chooses not to reboot after an update, whether for operational reasons or convenience, <br /> they are accepting the associated risks, which include: <br /> • Greater exposure to cyber security threats and vulnerabilities. <br /> • Impact to implementation of subsequent RSUS Microsoft Windows updates at the agreed <br /> delivery cadence, until the devices are rebooted and at the correct RSUS release. <br /> If Customers require further support from Motorola to reboot following Microsoft Windows update <br /> deployment and installation, please contact your CSM who can discuss options for Reboot Support. <br /> ®MOTOROLASOLUTIONS <br /> Advanced Services Detailed Description <br /> Use or disclosure of this proposal is subject to the restrictions on the cover page. <br /> Motorola Solutions <br /> Page 42 <br />