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52 <br /> Orange County,NC August 8,2024 <br /> ASTRO®25 Advanced Services Statement of Work <br /> 4.1.7.3 Tenanted Customers Access to Antivirus Updates <br /> Where a Customer is a Tenant Customer (for example, a Public Safety Access Point/ Dispatch Center) <br /> on a Core system owned and operated by another organization, any Tenant customer systems such as <br /> dispatch consoles need to be able to access the core Central Security Management Server (CSMS). <br /> The RSUS team will need permission from the Core system owners to allow connectivity from the Core <br /> system to any RSUS entitled Tenant Customers. <br /> 4.1.7.4 Inclusions <br /> Supported ASTRO 25 core types and security update delivery methods are included in Table 7: SUS <br /> Options. This table indicates if Motorola will provide any RSUS optional services to the Customer. <br /> RSUS supports the current Motorola ASTRO 25 system release and aligns with the established <br /> Software Support Policy (SwSP). <br /> Motorola reserves the right to determine which releases are supported as business conditions dictate. <br /> Additional charges may apply in the event of supporting releases that are no longer within the Standard <br /> Support Period (as defined by the SWSP). Contact Motorola's assigned CSM for the latest supported <br /> releases. <br /> Table 4-13: RSUS Options <br /> ASTRO 25 Core Type • <br /> Remote Security Update Service L Core <br /> M Core <br /> Simplified Core <br /> Remote Security Update Service with Reboot L Core x <br /> Support M Core <br /> Simplified Core <br /> Responsibilities for rebooting applicable hardware are detailed in Section 4.1.7.5: Reboot <br /> Responsibilities. <br /> Motorola Responsibilities <br /> • Remotely deploy patches listed in 4.1.8.2: Scope on the Customer's system. Patches will be <br /> installed on the cadence described in that section. <br /> - As outlined in 4.1.8.2: Scope, coordinate and communicate with the Customer when <br /> installing updates that will require server reboots, workstation reboots, or both. <br /> - Install non-intrusive updates, like antivirus definitions, as released without coordination. <br /> • In the event that no security updates are released by the Original Equipment Manufacturers <br /> (OEM), the Final RSUS Patch Report can be reviewed by the Customer to identify where no <br /> new security updates were required. <br /> • Coordinate RSUS activities with any other Motorola system maintenance or other engineering <br /> activities with the Customer to minimize downtime, inefficiency and operational impact. <br /> Limitations and Exclusions <br /> • Systems with non-standard configurations that have not been certified by Motorola's Systems <br /> Integration and Test (SIT) team are specifically excluded from this service, unless otherwise <br /> agreed in writing by Motorola. <br /> ®MOTOROLASOLUTIONS <br /> Advanced Services Detailed Description <br /> Use or disclosure of this proposal is subject to the restrictions on the cover page. <br /> Motorola Solutions <br /> Page 41 <br />