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50 <br /> Orange County,NC August 8,2024 <br /> ASTRO®25 Advanced Services Statement of Work <br /> Note that some ASTRO 25 system components may be covered by the self-installed SUS service and <br /> not RSUS (RSUS Exceptions). <br /> If the Customer is unable to apply updates to RSUS exceptions, Motorola can provide On-Site SUS, <br /> whereby the Motorola field service team attend Customer premises to install the updates. <br /> Motorola remotely installs pretested security updates on the applicable ASTRO 25 system components. <br /> Motorola tests security updates for compatibility with ASTRO 25 in a dedicated information assurance <br /> lab. <br /> Motorola will install compatible ASTRO 25 security updates using a remote connection. After installing <br /> tested security updates remotely, Motorola provides the Customer with a report outlining the updates <br /> made to the Customer's system. This report will inform the Customer of security update network <br /> transfers and installation statuses. <br /> 4.1.7.1.1 Application of Prerequisite Motorola Technical Notices (MTN) <br /> In some instances, MTNs must be applied to enable Motorola to remotely deploy the latest security <br /> updates. MTN installation is not part of RSUS. In the event that Motorola is prevented from deploying <br /> security updates due to incomplete implementation of prerequisite MTNs, Motorola will raise a service <br /> incident and notify the Customer. Once necessary MTNs are applied to the Customer's system, <br /> Motorola will continue to remotely deploy security updates. <br /> 4.1.7.1.2 Updates to System Components in the Customer Enterprise Network <br /> Connections to other networks, herein referred to as Customer Enterprise Network (CEN), are <br /> delineated by firewalls. All security updates deployed by RSUS are specific to the equipment included <br /> in the ASTRO 25 radio network. The only exceptions are those identified as RSUS exceptions in <br /> Appendix 1. <br /> The Customer may request a quote, via the CSM, for Motorola to remotely install updates to eligible <br /> systems that are in the Customer's CEN. <br /> The Customer must make the appropriate configuration changes to their firewall giving logical access <br /> and a network path to allow Motorola to remotely install the requisite patches. <br /> 4.1.7.1.3 Microsoft Windows Reboot Following Security Update Installation <br /> It is a critical requirement for Microsoft Windows systems to be rebooted following the installation of <br /> security updates. In the case of RSUS, this is the responsibility of the Customer. <br /> Failure of the Customer to fulfill reboot responsibilities as described in Table 4-14: Reboot <br /> Responsibilities Matrix exposes systems to security threats. Until reboot, the system is not updated. <br /> It will also delay execution of future RSUS updates, with a risk of failed RSUS scheduling and <br /> unnecessary Customer impact. <br /> If Customers require further support from Motorola to reboot following Microsoft Windows update <br /> deployment and installation, please contact your CSM who can discuss options for Reboot Support. <br /> ®MOTOROLA SOLU7fONS <br /> Advanced Services Detailed Description <br /> Use or disclosure of this proposal is subject to the restrictions on the cover page. <br /> Motorola Solutions <br /> Page 39 <br />