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<br /> Orange County,NC August 8,2024
<br /> ASTRO®25 Advanced Services Statement of Work
<br /> Limitations and Exclusions
<br /> Motorola may return infrastructure equipment that is no longer supported by Motorola, the original
<br /> equipment manufacturer, or a third-party vendor without repairing or replacing it. The following items
<br /> are excluded from this service:
<br /> • All Motorola radio infrastructure components over the post-cancellation support period.
<br /> • All third-party radio infrastructure components over the post-cancellation support period.
<br /> • All broadband infrastructure components over the post-cancellation support period.
<br /> • Physically damaged infrastructure components.
<br /> • Third-party equipment not shipped by Motorola.
<br /> • Consumable items including, but not limited to, batteries, connectors, cables, toner or ink
<br /> cartridges, tower lighting, laptop computers, monitors, keyboards, and mouse.
<br /> • Video retrieval from digital in-car video equipment.
<br /> • RF infrastructure and backhaul components, including but not limited to, antennas, transmission
<br /> lines, antenna dehydrators, microwave, line boosters, amplifiers (such as tower top amplifiers
<br /> and bi-directional amplifiers), logging recorders, data talker wireless transmitters, short haul
<br /> modems, combiners, multicouplers, duplexers, shelters, shelter HVAC, generators, UPS's,
<br /> dropship nonstandard items and test equipment.
<br /> • Racks, furniture, and cabinets.
<br /> • Non-standard configurations, customer-modified infrastructure, and certain third-party dropship
<br /> products.
<br /> • Firmware or software upgrades.
<br /> Customer Responsibilities
<br /> • Contact or instruct servicer to contact the Motorola CMSO organization, and request a return
<br /> authorization number prior to shipping malfunctioning infrastructure components.
<br /> • Provide model description, model number, serial number, type of system, software and firmware
<br /> version, symptom of problem, and address of site location for spare infrastructure components.
<br /> • Indicate if Motorola or third-party infrastructure components being sent in for service were
<br /> subjected to physical damage or lightning damage.
<br /> • Follow Motorola instructions regarding including or removing firmware and software applications
<br /> on infrastructure components being sent in for service.
<br /> • In the event that the Customer requires repair of equipment that is not contracted under this
<br /> service at the time of request, the Customer acknowledges that charges may apply to cover
<br /> shipping, labor, and parts. Motorola and the Customer will collaborate to agree on payment
<br /> vehicle that most efficiently facilitates the work, commensurate with the level of urgency that is
<br /> needed to complete the repair.
<br /> • Properly package and ship the malfunctioning component, at the Customer's expense. The
<br /> Customer is responsible for properly packaging the malfunctioning infrastructure component to
<br /> ensure it is not damaged in-transit and arrives in repairable condition.
<br /> - Clearly print the return authorization number on the outside of the packaging.
<br /> • Maintain versions and configurations for software, applications, and firmware to be installed on
<br /> repaired equipment.
<br /> ®MOTOROLA SOLUTIONS
<br /> Advanced Services Detailed Description
<br /> Use or disclosure of this proposal is subject to the restrictions on the cover page.
<br /> Motorola Solutions
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