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34 <br /> Orange County,NC August 8,2024 <br /> ASTRO®25 Advanced Services Statement of Work <br /> • In the event that Motorola agrees in writing to provide supplemental monitoring for third-party <br /> elements provided by the Customer, the Customer agrees to obtain third-party consents or <br /> licenses required to enable Motorola to provide the monitoring service. <br /> • Cooperate with Motorola and perform reasonable or necessary acts to enable Motorola to <br /> provide these services. <br /> • Contact Motorola to coordinate transition of monitoring when the responsibility for monitoring <br /> needs to be transferred to or from Motorola, as specified in pre-defined information provided in <br /> the Customer's CSP. An example of a transfer scenario is transferring monitoring from Motorola <br /> for network monitoring after normal business hours. <br /> - Upon contact, the Customer must provide Motorola with customer name, site ID, status on <br /> any open incidents, priority level of any open incidents, brief descriptions of any ongoing <br /> incident, and action plan for resolving those incidents. <br /> • Acknowledge that incidents will be handled in accordance with Section 5: Priority Level <br /> Definitions and Response Times. <br /> 4.1.2.4 Connectivity <br /> The connectivity between customer's system and Motorola CMSO to enable Network Event Monitoring, <br /> MDR and RSUS should be established prior service start date. <br /> Table 4-5: Available Connectivity <br /> System Type Available Connectivity Set up and Maintenance <br /> ASTRO 25 ASTRO Connectivity Service Motorola <br /> 4.1.2.5 Motorola Owned and Supplied Equipment <br /> This table identifies equipment that Motorola will supply to support the network monitoring service for <br /> the duration of the service. <br /> Table 4-6: Motorola Owned and Supplied Equipment <br /> Equipment Type Location Installed <br /> Firewall/Router Primary Site <br /> Service Delivery Management Server (DSR only) Primary Site for each Zone <br /> 4.1.2.6 Monitored Elements <br /> This table identifies the elements that can be monitored by the service. The specific quantities of each <br /> element to be monitored on the Customer's system will be inventoried in the CHIP. <br /> Table 4-7: Monitored Elements <br /> Monitored Elements <br /> Active Directory Enrichment Testing Probe <br /> Agent Environmental Core Switch <br /> AIS ESX Radio Interface <br /> MOTOROLA SOLUTIONS <br /> Advanced Services Detailed Description <br /> Use or disclosure of this proposal is subject to the restrictions on the cover page. <br /> Motorola Solutions <br /> Page 23 <br />