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28 <br /> Orange County,NC August 8,2024 <br /> ASTRO®25 Advanced Services Statement of Work <br /> 4.1.1.8 ActiveEye Platform Availability <br /> The platform utilizes a multi-zone architecture which can recover from failures in different data <br /> collection, enhancement, analysis, and visualization tiers. Motorola will make commercially reasonable <br /> efforts to provide monthly availability of 99.9% for the ActiveEye Platform services. Service availability <br /> is subject to limited scheduled downtime for servicing and upgrades, as well as unscheduled and <br /> unanticipated downtime resulting from circumstances or events outside of Motorola's reasonable <br /> control, such as disruptions of, or damage, to the Customer's or a third-party's information or <br /> communications systems or equipment, telecommunication circuit availability/performance between <br /> Customer sites, any on-premises core and/or between on-premises equipment and the ActiveEye <br /> Platform. <br /> 4.1.1.9 Included Services <br /> Site Information <br /> The following quantities are included in the scope. <br /> Site/ Location <br /> Dispatch Consoles 18 <br /> Limitations and Exclusions <br /> Managed Detection and Response does NOT include services to perform physical containment and/or <br /> remediation of confirmed security incidents, remote or on-site. The Customer may choose to purchase <br /> additional Incident Response professional services to assist in the creation of and/or execution of a <br /> Customer's Incident Response Plan. <br /> Motorola's scope of services does not include responsibilities relating to active protection of customer <br /> data, including its transmission to Motorola, recovery of data available through the products or services, <br /> or remediation or responsibilities relating to the loss of data, ransomware, or hacking. <br /> Motorola does not represent that it will identify, fully recognize, discover or resolve all security events or threats, <br /> system vulnerabilities, malicious codes, files or malware, indicators of compromise or internal threats or concerns <br /> NOTWITHSTANDING ANY PROVISION OF THE AGREEMENT TO THE CONTRARY, MOTOROLA WILL HAVE <br /> NO LIABILITY FOR (A) INTERRUPTION OR FAILURE OF CONNECTIVITY, VULNERABILITIES, OR <br /> SECURITY EVENTS; (B) DISRUPTION OF OR DAMAGE TO CUSTOMER'S OR THIRD PARTIES' SYSTEMS, <br /> EQUIPMENT, OR DATA, INCLUDING DENIAL OF ACCESS TO USERS, OR SHUTDOWN OF SYSTEMS <br /> CAUSED BY INTRUSION DETECTION SOFTWARE OR HARDWARE; (C)AVAILABILITY OR ACCURACY OF <br /> ANY DATA AVAILABLE THROUGH THE SERVICES, OR INTERPRETATION, USE, OR MISUSE THEREOF; <br /> (D)TRACKING AND LOCATION-BASED SERVICES; OR (E) BETA SERVICES <br /> 4.1.1.9.1 Service Limitations <br /> Cybersecurity services are inherently limited and will not guarantee that the Customer's system will be <br /> error-free or immune to security breaches as a result of any or all of the services described in this <br /> SOW. Motorola does not warrant or guarantee that this service will identify all cybersecurity incidents <br /> that occur in the Customer's system. Services and deliverables are limited by, among other things, the <br /> evolving and often malicious nature of cyber threats, conduct/attacks, as well as the <br /> complexity/disparity and evolving nature of Customer computer system environments, including supply <br /> chains, integrated software, services, and devices. To the extent we do offer recommendations in <br /> ®MOTOROLASOLUTIONS <br /> Advanced Services Detailed Description <br /> Use or disclosure of this proposal is subject to the restrictions on the cover page. <br /> Motorola Solutions <br /> Page 17 <br />