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23 <br /> Orange County,NC August 8,2024 <br /> ASTRO®25 Advanced Services Statement of Work <br /> • Confirms Customer's understanding and acknowledgement of its responsibilities for updating <br /> information on Customer assets subject to vulnerability scans, and using, and securing scan <br /> reports. <br /> Motorola Responsibilities <br /> • Configure scans to match the Customer's preferences for external scope and schedule. <br /> • Verify vulnerability scans are operating correctly on the agreed schedule. <br /> • Support the Customer in troubleshooting scheduled scan issues. <br /> • Collate and analyze the datasets generated. <br /> • Create ticket notifications for new findings of interest. <br /> Customer Responsibilities <br /> • Prior to implementation, the Customer must complete an Attack Surface Management Form. If <br /> the information required by the authorization form is not provided initially or is not current at any <br /> time during the term, Motorola will suspend scans until it is reasonably satisfied that it has been <br /> provided with the most current information. <br /> • Work with Motorola to configure scans to match the Customer's preferences for external scope <br /> and schedule. <br /> • Perform any remediation actions required to address identified vulnerabilities. <br /> Applies to Internet facing assets only. <br /> 4.1.1.5 Security Operations Center Monitoring and Support <br /> 4.1.1.5.1 Scope <br /> Motorola delivers SOC Monitoring using one or more SOC facilities. The SOC includes any centralized <br /> hardware and software used to deliver this Service and its service modules. The SOC and its <br /> centralized hardware and software are housed within an SSAE-18 compliant data center. <br /> Motorola's SOC is staffed with security experts who will use Active Eye Security Management Platform <br /> to monitor elements integrated by service modules. In addition, SOC staff will take advantage of their <br /> extensive experience to investigate and triage detected threats, and to recommend responses to the <br /> Customer. <br /> Motorola will start monitoring the ASTRO 25 MDR service in accordance with Motorola processes and <br /> procedures after deployment, as described in Section Error! Reference source not found.: Error! <br /> Reference source not found.. <br /> The SOC receives system-generated alerts 24/7, and provides the Customer with a toll-free telephone <br /> number and email address for support requests, available 24/7. Support requests are stored in a <br /> ticketing system for accountability and reporting. The SOC will respond to detected events in <br /> accordance with Section 4.1.1.6: Managed Detection and Response Priority Level Definitions and <br /> Response Times. <br /> ®MOTOROLA SOLUTIONS <br /> Advanced Services Detailed Description <br /> Use or disclosure of this proposal is subject to the restrictions on the cover page. <br /> Motorola Solutions <br /> Page 12 <br />