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21 <br /> Orange County,NC August 8,2024 <br /> ASTRO®25 Advanced Services Statement of Work <br /> The Customer will receive access to the ActiveEye platform as part of this service. ActiveEye will serve <br /> as a single interface to display system security information. Using ActiveEye, the Customer will be able <br /> to configure alerts and notifications, review security data, and perform security investigations. <br /> Applies to included ASTRO 25 Radio Network Infrastructure (RNI), CEN, and Control Room CEN infrastructure. <br /> 4.1.1.3 General Responsibilities <br /> Motorola Responsibilities <br /> • Provide software and licenses to the Customer necessary to remotely monitor the ASTRO 25 <br /> network and applicable CEN environments. <br /> • Verify connectivity and monitoring is active prior to start of service. <br /> • Coordinate with the Customer to maintain Motorola service authentication credentials. <br /> • Maintain trained and accredited security analysts. <br /> • Monitor the Customer's ASTRO 25 network and applicable CEN systems 24/7 for malicious or <br /> unusual activity. <br /> • Respond to security incidents in the Customer's system in accordance with Section 4.1.1.6: <br /> Managed Detection and Response Priority Level Definitions and Response Times. This may <br /> include, but is not limited to, requesting additional information from the Customer, continuing to <br /> monitor the event for further development or informing the Customer to enact the Customer's <br /> documented Incident Response plan. <br /> • Assist the Customer with identifying devices that support logging within the ASTRO 25 network <br /> and applicable CEN systems have been configured to forward Syslog events to the AERSS. <br /> • Provide the Customer with access to the ActiveEye platform enabling Customer access to <br /> security event and incident details. <br /> Customer Responsibilities <br /> • Allow Motorola continuous remote access to monitor the ASTRO 25 network and applicable <br /> CEN systems. This includes keeping the connection active, providing passwords, and working <br /> with Motorola to understand and maintain administration privileges. <br /> • Maintain an active Security Update Service (SUS) subscription, ensuring patches and antivirus <br /> definitions are applied according to the release cadence of the service. To ensure that <br /> SUS/RSUS services are deliverable, the system must be at a release that is within Standard <br /> Support as defined in the Software Support Policy (SWSP). <br /> • Provide continuous utility service(s) to any equipment installed or utilized at the Customer's <br /> premises to support service delivery and remote monitoring. <br /> • Provide Motorola with contact information necessary to complete the CSP. Notify the <br /> Customer's CSM within two weeks of any contact information changes. <br /> • Notify Motorola if any components are added to or removed from the environment as it may be <br /> necessary to update or incorporate in Managed Detection and Response. Changes to <br /> monitored components may result in changes to the pricing of the MDR service. <br /> • As necessary, upgrade the ASTRO 25 system, on-site systems, and utilize third-party software <br /> or tools to supported releases. <br /> ®MOTOROLASOLUTIONS <br /> Advanced Services Detailed Description <br /> Use or disclosure of this proposal is subject to the restrictions on the cover page. <br /> Motorola Solutions <br /> Page 10 <br />