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15 <br /> Customer Name Text Field August 8,2024 <br /> ASTRO®25 Advanced Services Statement of Work <br /> ASTRO System Monitoring <br /> ASTRO System Monitoring Service includes advanced network and security monitoring along with <br /> connectivity to deliver these services. <br /> • Managed Detection and Response <br /> Experienced, specialized cybersecurity analyst at Motorola's Security Operations Center (SOC) will <br /> monitor the Customer's ASTRO 25 radio network for security threats. SOC analysts will coordinate with <br /> the Customer through the ActiveEyeTM Security Platform to identify and mitigate threats to the <br /> Customer's networks. <br /> • Network Event Monitoring <br /> Real-time, continuous ASTRO 25 radio communications network monitoring and event management. <br /> Using sophisticated tools for remote monitoring and event characterization, Motorola will assess <br /> events, determine the appropriate response, and initiate that response. Possible responses include <br /> remotely addressing the issue, escalation to product technical support groups, and dispatch of <br /> designated field technical resources. <br /> • ASTRO Connectivity Service <br /> The highly scalable ASTRO Connectivity Service provides simple, secure link connections for the <br /> services outlined in this SOW. Motorola Solutions Operation Centers internally monitor the link's <br /> performance to ensure smooth operations to deliver the above mentioned services. <br /> Remote Technical Support <br /> Motorola will provide telephone consultation with specialists skilled at diagnosing and swiftly resolving <br /> infrastructure operational technical issues that require a high level of ASTRO 25 network experience <br /> and troubleshooting capabilities. <br /> Network Hardware Repair <br /> Motorola will repair Motorola-manufactured infrastructure equipment and select third-party <br /> manufactured infrastructure equipment supplied by Motorola. Motorola coordinates the equipment <br /> repair logistics process. <br /> Security Update Service <br /> Motorola will pretest third-party security updates to verify they are compatible with the ASTRO 25 <br /> network. Once tested, Motorola posts the updates to a secured extranet website, along with any <br /> recommended configuration changes, warnings, or workarounds. <br /> Remote Security Update Service <br /> Motorola will pre-test third-party security updates to verify they are compatible with the ASTRO 25 <br /> network, and remotely push the updates to the Customer's network. <br /> On-Site Infrastructure Response <br /> When needed to resolve equipment malfunctions, Motorola will dispatch qualified local technicians to <br /> the Customer's location to diagnose and restore the communications network. Technicians will perform <br /> diagnostics on impacted hardware and replace defective components. The service technician's <br /> response time will be based on pre-defined incident priority levels. <br /> ®MOTOROLASOLUTIONS <br /> Overview <br /> Use or disclosure of this proposal is subject to the restrictions on the cover page. <br /> Motorola Solutions <br /> Page 4 <br />