Orange County NC Website
Browse       Search
106 <br /> Priority Level Definitions <br /> Priority Level Matrix <br /> These definitions are different based on technology and geography— Kindly check with local operations team <br /> to get the definitive list <br /> Incident Priority Definition <br /> Critical —P1 Core: Core server or core link failure. No redundancy available. <br /> Sites/Subsites: Primary site down. Two RF sites or more than 10% of RF sites <br /> down, whichever is greater. <br /> Consoles: More than 40% of a site's console positions down. <br /> Conventional Channels: Conventional Channel Gateways (CCGW) down without <br /> redundancy available. <br /> Security Features: Security is non-functional or degraded. <br /> Alarm Events: Door, motion, intrusion, power failure, or environmental alarms <br /> triggered. <br /> High— P2 Core: Core server or link failures. Redundancy available. <br /> Consoles: Between 20% and 40% of a site's console positions down. <br /> Sites/Subsites: One RF site or up to 10% of RF sites down, whichever is greater. <br /> Conventional Channels: Up to 50% of CCGWs down. Redundancy available. <br /> Network Elements: Site router, site switch, or GPS server down. No redundancy <br /> available <br /> Medium—P3 Consoles: Up to 20% of a site's console positions down. <br /> Conventional Channels: Single channel down. Redundancy available. <br /> Network Elements: Site router/switch or GPS server down. Redundancy available. <br /> Low—P4 Service Requests: Minor events and warnings in the system. Preventative and <br /> planned maintenance activities (scheduled work). <br /> NOTE: The above priority level definitions do NOT apply to the Managed ISSI service. Please refer to the <br /> Managed ISSI Statement of Work(SOW)for applicable severity definitions <br />