Orange County NC Website
Browse       Search
49 <br /> Orange County,NC August 8,2024 <br /> ASTRO®25 Advanced Services Statement of Work <br /> SUS Package Motorola Responsibilities Customer Responsibilities <br /> Security Update Service with On- Dispatch a technician to deploy Acknowledge Motorola will <br /> Site Delivery pretested files to the reboot servers and <br /> Customer's system. workstations, and agree to <br /> When a security update timing. <br /> requires a reboot, reboot <br /> servers and workstations after <br /> security updates are installed. <br /> Security Update Service with When a security update Deploy pretested files to the <br /> Reboot Support requires a reboot, dispatch a Customer's system as <br /> technician to reboot servers instructed in the "Read Me" text <br /> and workstations after security provided on Motorola's secure <br /> updates are installed. website. <br /> Disclaimer <br /> This service tests OEM security updates. Delivering security updates for specific software depends on <br /> OEM support for that software. If an OEM removes support (e.g. end-of-life) from deployed software, <br /> Motorola may work with the OEM to reduce the impact, but may remove support for the affected <br /> software from this service without notice. <br /> OEMs determine security update schedules, supportability, or release availability without consultation <br /> from Motorola. Motorola will obtain and test security updates when they are made available, and <br /> incorporate those security updates into the next appropriate release. <br /> All security updates are important. This service is intended to balance the security and compatibility of <br /> tested updates with agreed upon time/cadence of delivery. Customer assumes the risk of this inherent <br /> tradeoff. <br /> Motorola disclaims any warranty with respect to pretested database security updates, hypervisor patches, <br /> operating system software patches, intrusion detection sensor signature files, or other third-party files, express or <br /> implied. Further, Motorola disclaims any warranty concerning non-Motorola software and does not guarantee <br /> Customers' systems will be error-free or immune to security breaches as a result of these services. <br /> 4.1.7 Remote Security Update Service <br /> Motorola's ASTRO 25 Remote Security Update Service (RSUS) provides pretested security updates, <br /> minimizing cyber risk and software conflicts. These security updates contain operating system security <br /> patches and antivirus definitions that have been validated for compatibility with ASTRO 25 systems. <br /> Motorola will remotely deliver tested security updates to the Customer using a network connection. <br /> Reboot responsibility is determined by which options are included as part of this service. <br /> The ASTRO 25 Monthly Security Update Service (SUS) is a prerequisite for RSUS. Please see the <br /> Statement of Works for: ASTRO 25 SUS Statement of Work. <br /> 4.1.7.1 Description of Service <br /> Motorola remotely installs pretested security updates on the applicable ASTRO 25 system components, <br /> as defined in Appendix 1. <br /> ®MOTOROLA SOLUTIONS <br /> Advanced Services Detailed Description <br /> Use or disclosure of this proposal is subject to the restrictions on the cover page. <br /> Motorola Solutions <br /> Page 38 <br />