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48 <br /> Orange County,NC August 8,2024 <br /> ASTRO®25 Advanced Services Statement of Work <br /> Customer Responsibilities <br /> • Provide Motorola with predefined information necessary to complete a Customer Support Plan <br /> (CSP) prior to the Agreement start date. <br /> • Provide timely updates on changes of information supplied in the CSP to Motorola's assigned <br /> CSM. <br /> • Update Motorola with any changes in contact information, specifically for authorized users of <br /> Motorola's secure website. <br /> • Provide means for accessing Motorola's secure website to collect the pretested files. <br /> • Download and apply only to the Customer's system as applicable, based on the Customer <br /> Agreement and the scope of the purchased service. Distribution to any other system or user <br /> other than the system/user contemplated by the Customer Agreement is not permitted. <br /> • Implement Motorola Technical Notices (MTN) to keep the system current and patchable. <br /> • Adhere closely to the Motorola Solutions Centralized Managed Support Operations (CMSO) <br /> troubleshooting guidelines provided upon system acquisition. Failure to follow CMSO guidelines <br /> may cause the Customer and Motorola unnecessary or overly burdensome remediation efforts. <br /> In such cases, Motorola reserves the right to charge an additional fee for the remediation effort. <br /> • Upgrade system to a supported system release when needed to continue service. Contact <br /> Motorola's assigned CSM for the latest supported releases. <br /> • Comply with the terms of applicable license agreements between the Customer and non- <br /> Motorola software copyright owners. <br /> 4.1.6.5 Installation and Reboot Responsibilities <br /> Installation and Reboot responsibilities are determined by the specific SUS package being purchased. <br /> Table 4-11: Installation and Reboot Responsibilities Matrix contains the breakdown of responsibilities. <br /> Section 4.1.6.4: Inclusions indicates which services are included. <br /> Microsoft Windows servers and workstations often need to be rebooted before security updates take <br /> full effect and mitigate vulnerabilities. <br /> Table 4-11: Installation and Reboot Responsibilities Matrix <br /> MotorolaSUS Package . . Responsibilities <br /> Security Update Service Deploy pretested files to the <br /> Customer Self-installed Customer's system as <br /> instructed in the "Read Me" text <br /> provided on Motorola's secure <br /> website. <br /> When a security update <br /> requires a reboot, reboot <br /> servers and workstations after <br /> security updates are installed. <br /> ®MOTOROLA SOLUTIONS <br /> Advanced Services Detailed Description <br /> Use or disclosure of this proposal is subject to the restrictions on the cover page. <br /> Motorola Solutions <br /> Page 37 <br />