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47 <br /> Orange County,NC August 8,2024 <br /> ASTRO®25 Advanced Services Statement of Work <br /> Table 4-10: SUS Packages <br /> ASTRO 25 <br /> Core Type <br /> Security Update Service L Core X <br /> Customer Self-installed M Core <br /> Simplified Core <br /> Security Update Service L Core <br /> with Reboot Support M Core <br /> Simplified Core <br /> Security Update Service L Core <br /> with On-Site Delivery M Core <br /> Simplified Core <br /> Responsibilities for downloading and installing security updates and rebooting applicable hardware are <br /> detailed in Section 4.1.6.5: Installation and Reboot Responsibilities. <br /> Motorola Responsibilities <br /> • On the release schedule in Section 4.1.6.3: Scope review relevant and appropriate security <br /> patches released by Original Equipment Manufacturer (OEM) vendors. <br /> • Release tested and verified security patches to Motorola's secure website. <br /> • Publish documentation for installation, recommended configuration changes, any identified <br /> issue(s), and remediation instructions for each security update release. <br /> • Send notifications by email when security updates are available to download from the secure <br /> website. <br /> Limitations and Exclusions <br /> • Systems with non-standard configurations that have not been certified by Motorola's Systems <br /> Integration and Test (SIT) team are specifically excluded from this service, unless otherwise <br /> agreed in writing by Motorola. <br /> • Interim or unplanned releases outside the supported release cadence. <br /> • Service does not include pretested intrusion detection system (IDS) signature updates for IDS <br /> solutions. <br /> • This service does not include releases for Motorola products that are not ASTRO 25 L, M, and <br /> Simplified Core radio network infrastructure equipment. The following are examples of excluded <br /> products: WAVE PTXTM, Critical Connect, and VESTA@ solutions. <br /> • K Core ASTRO 25 systems are excluded. <br /> • Motorola product updates are not included in these services. <br /> • Shared network infrastructure firmware, such as transport and firewall firmware are not included <br /> in these services. <br /> • Motorola does not represent that it will identify, fully recognize, discover, or resolve all security <br /> events or threats, system vulnerabilities, malicious codes or data, backdoors, or other system <br /> threats or incompatibilities as part of the service, or that the agreed upon cadence/time of <br /> delivery will be sufficient to identify, mitigate or prevent any cyber incident. <br /> ®MOTOROLA SOLUTIONS <br /> Advanced Services Detailed Description <br /> Use or disclosure of this proposal is subject to the restrictions on the cover page. <br /> Motorola Solutions <br /> Page 36 <br />