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46 <br /> Orange County,NC August 8,2024 <br /> ASTRO®25 Advanced Services Statement of Work <br /> 4.1.6.2 On-Site Delivery <br /> If On-Site Delivery is included with SUS, Motorola provides trained technician(s) to install security <br /> updates at the Customer's location. The technician downloads and installs available security updates <br /> and coordinates any subsequent server and workstation reboots. <br /> 4.1.6.2.1 Reboot Support <br /> If Reboot Support is included with RSUS, Motorola provides technician support to reboot impacted <br /> Microsoft Windows servers and workstations after operating system security patches have been <br /> installed. <br /> 4.1.6.3 Scope <br /> RSUS includes pretested security updates for the software listed in Table 4-9: Update Cadence. This <br /> table also describes the release cadence for security updates. <br /> Table 4-9: Update Cadence <br /> Update Release Cadence <br /> Antivirus Definition Files Weekly <br /> Microsoft Windows Monthly <br /> Microsoft SQL Server Quarterly <br /> Microsoft Windows third party (i.e. Adobe Reader) Monthly <br /> Red Hat Linux (RHEL) Quarterly <br /> VMWare ESXi Hypervisor Quarterly <br /> PostgreSQL Quarterly <br /> McAfee Patch(es) Quarterly <br /> Dot Hill DAS Firmware Quarterly <br /> HP SPP Firmware Quarterly <br /> QNAP Firmware Quarterly <br /> 4.1.6.4 Inclusions <br /> Supported ASTRO 25 core types and security update delivery methods are included in Table 4-10: <br /> SUS Packages. This table indicates if Motorola will provide any SUS optional services to the Customer. <br /> SUS supports the current Motorola ASTRO 25 system release and aligns with the established Software <br /> Support Policy (SwSP). <br /> Motorola reserves the right to determine which releases are supported as business conditions dictate. <br /> Additional charges may apply in the event of supporting older releases. Contact Motorola's assigned <br /> CSM for the latest supported releases. <br /> ®MOTOROLA SOLUTIONS <br /> Advanced Services Detailed Description <br /> Use or disclosure of this proposal is subject to the restrictions on the cover page. <br /> Motorola Solutions <br /> Page 35 <br />