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45 <br /> Orange County,NC August 8,2024 <br /> ASTRO®25 Advanced Services Statement of Work <br /> Table 4-8: Shipping Charges and Default Mail Service <br /> ResponsibilityAdvanced Replacement <br /> Charges <br /> Advanced Replacements (Normal Business Hours) <br /> Shipped FedEx Overnight or equivalent <br /> Loaner Shipping Outbound to Customer Motorola <br /> Loaner Repair and Return Shipping Outbound to Customer <br /> Advanced Replacements (Next Flight Out or Other) <br /> Exchanges or Loaners Shipped Outbound to Customer by Non-Motorola <br /> Carrier* Customer <br /> Loaner Repair Shipping Inbound to Motorola <br /> Loaner Installation Labor <br /> Motorola shipping carrier—FedEx. <br /> 4.1.6 Security Update Service <br /> Motorola's ASTRO 25 Security Update Service (SUS) provides pretested security updates, minimizing <br /> cyber risk and software conflicts. These security updates contain operating system security patches <br /> and antivirus definitions that have been validated for compatibility with ASTRO 25 systems. Security <br /> update delivery is determined by the options included as part of this service. Section 4.1.6.4: Inclusions <br /> indicates if options are included as part of this service. <br /> 4.1.6.1 Description of Service <br /> Motorola uses a dedicated information assurance lab to test and validate security updates. Motorola <br /> deploys and tests security updates in the lab to check for and prevent potential service degradation. <br /> Motorola releases tested, compatible security updates for download and installation. Once security <br /> updates are verified by the SUS team, Motorola uploads them to a secure website and sends a release <br /> notification email to the Customer contact to inform them that the security update release is available. If <br /> there are any recommended configuration changes, warnings, or workarounds, the SUS team will <br /> provide documentation with the security updates on the secure website. <br /> Note, the ASTRO 25 Advanced Service also includes the Remote Security Update Service. See <br /> Section 4.1.7. Customer download and self-installation of security updates is only necessary for the <br /> system components that are not covered by RSUS. See Appendix 1 for RSUS scope and exclusions. <br /> For RSUS exclusions, with the base SUS service, the Customer will be responsible for downloading <br /> security updates, installing them on applicable components, and rebooting updated components. <br /> Additional options are available for Motorola to deploy security updates, reboot servers and <br /> workstations, or both. <br /> ®MOTOROLA SOLUTIONS <br /> Advanced Services Detailed Description <br /> Use or disclosure of this proposal is subject to the restrictions on the cover page. <br /> Motorola Solutions <br /> Page 34 <br />