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105 <br /> 6. How to Obtain Contracted Sold Services <br /> Service Calls will be used for many customer initiated requests. The information provided during <br /> the service call will be type of request. <br /> To Place a Service Call... <br /> Step What you need to do: Information to Provide <br /> 1 Call Motorola Call Center Operations 1-800-MSI-HELP <br /> 2 Provide Your Customer Name ORANGE COUNTY <br /> 3 Type of Request "I would like to open a service call" <br /> Incident/Service Request/Technical Question <br /> 4 Provide System & Site ID # Refer to Site Summary <br /> 5 Identify the Severity Level See Severity Table below <br /> 6 Your Name and Telephone Number <br /> 7 Description of the Issue As detailed as possible. <br /> 8 Record the Service Case Number provided to you by the Customer Support Representative for service <br /> call tracking purposes. <br /> If on site support is required to resolve the service request, the Customer Support Representative will <br /> dispatch the appropriate local field service provider. <br /> To inquire on the Status of a Service Call... <br /> 1 Call Motorola Call Center Operations 1-800-MSI-HELP <br /> 2 Provide Your Customer Name ORANGE COUNTY <br /> 3 Provide Type of Request "I would like to check on the status of a Issue." <br /> 4 The Service Case number assigned at The number you documented in Step#8 <br /> the time the service call was opened. <br />