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102 <br /> 4. Motorola Solutions and Customer Contacts <br /> Your Motorola Customer Support Manager provides coordination of support resources to <br /> enhance the quality of service delivery and to ensure your satisfaction. The Customer Support <br /> Manager(CSM) is responsible to oversee the execution of your support contract (maintenance or <br /> warranty) by serving in the role of customer advocate. They serve as a point of contact for issue <br /> resolution and escalation, monitoring of our contractual performance, providing review and <br /> analysis of process metrics and fostering a relationship for continuous improvement with <br /> customers. <br /> Any changes to the information in this document should be communicated to your Customer <br /> Support Manager as soon as possible. <br /> Your Customer Support Manager is Sandra Saunders <br /> Phone: <br /> Email: BGKH48@motorolasolutions.com <br /> Account Manager <br /> Your Account Manager serves as your contact for information on new products and services, <br /> expansion of communications to meet growth needs for your organization, and ensure your <br /> satisfaction <br /> Your Account Manager is: Joseph Knox <br /> Phone: 910-800-0832 <br /> Email: rjbn63@motorolasolutions.com <br />