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13 <br /> Statement of Work <br /> This Statement of Work outlines the roles and responsibilities by both ClearGov and Customer required for the activation and onboarding of the ClearGov <br /> Service.ClearGov will begin this onboarding process upon execution of this Service Order.All onboarding services and communications will be provided <br /> through remote methods-email,phone,and web conferencing. <br /> ClearGov Responsibilities <br /> -ClearGov will activate ClearGov Service subscription(s)as of the applicable Start Date(s).ClearGov will create the initial Admin User account,and the <br /> Customer Admin User will be responsible for creating additional User accounts. <br /> -ClearGov will assign an Implementation Manager(IM)responsible for managing the activation and onboarding process.ClearGov IM will coordinate <br /> with other ClearGov resources,as necessary. <br /> -ClearGov IM will provide a Kickoff Call scheduling link to the Customer's Primary Contact.Customer should schedule Kickoff Call within two weeks after <br /> the Service Order has been executed. <br /> -If Customer is subscribing to any products that require data onboarding: <br /> -ClearGov IM will provide a Data Discovery Call scheduling link to the Customer's Primary Contact.Customer should schedule Data Discovery Call <br /> based on the availability of Customer's staff. <br /> ClearGov will provide Customer with financial data requirements and instructions, based on the ClearGov Service subscription(s). <br /> ClearGov will review financial data files and confirm that data is complete,or request additional information,if necessary.Once complete financial <br /> data files have been received,ClearGov will format the data,upload it to the ClearGov platform and complete an initial mapping of the data. <br /> -After initial mapping,ClearGov will schedule a Data Review call with a ClearGov Data Onboarding Consultant(DOC),who will present how the data <br /> was mapped,ask for feedback,and address open questions. Depending upon Customer feedback and the complexity of data mapping requests,there <br /> may be additional follow-up calls or emails required to complete the data onboarding process. <br /> -ClearGov will inform Customer of all training,learning,and support options.ClearGov recommends all Users attend ClearGov Academy training sessions <br /> and/or read Support Center articles before using the ClearGov Service to ensure a quick ramp and success.As needed,ClearGov will design and deliver <br /> customized remote training and configuration workshops for Admins and one for End Users-via video conference-and these sessions will be recorded <br /> for future reference. <br /> -ClearGov will make commercially reasonable efforts to complete the onboarding/activation process in a timely fashion, provided Customer submits <br /> financial data files and responds to review and approval requests by ClearGov in a similarly timely fashion.Any delay by Customer in meeting these <br /> deliverable requirements may result in a delayed data onboarding process.Any such delay shall not affect or change the Service Period(s)as set forth in <br /> the applicable Service Order. <br /> Customer Responsibilities <br /> Customer's Primary Contact will coordinate the necessary personnel to attend the Kickoff and Data Discovery Calls within two weeks after the Service <br /> Order has been executed.If Customer needs to change the date/time of either of these calls,the Primary Contact will notify the ClearGov IM at least one <br /> business day in advance. <br /> -If Customer is subscribing to any products that require data onboarding: <br /> -Customer will provide a complete set of requested financial data files(revenue,expense,chart of accounts,etc.)to ClearGov in accordance with the <br /> requirements provided by ClearGov. <br /> -Customer's Primary Contact will coordinate the necessary personnel to attend the Data Discovery and Data Review calls.It is recommended that all <br /> stakeholders with input on how data should be mapped should attend. Based on these calls and any subsequent internal review,Customer shall provide <br /> a detailed list of data mapping requirements and requested changes to data mapping drafts in a timely manner,and Customer will approve the final data <br /> mapping,once completed to Customer's satisfaction. <br /> Customer will complete recommended on-demand training modules in advance of customized training&configuration workshops. <br /> Customer shall be solely responsible for importing and/or inputting applicable text narrative,custom graphics,performance metrics,capital requests, <br /> personnel data,and other such information for capital budget,personnel budget, budget books,projects,dashboards,etc. <br />