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ORANGE COUNTY <br /> SHORT RANGE TRANSIT PLAN <br /> Most of the confusion came around how and where to book grant do not sufficiently cover the cost of an increased role. Other <br /> trips—online, over phone, by app—and the application process. grants could provide the necessary funding to implement this <br /> Additionally, the Medicaid reimbursement process will be new position. <br /> improved, making it easier for OCTS to submit for reimbursement. <br /> Strategy Overview: Ensuring the demand response application CONDUCT FARE STUDY <br /> process is streamlined so that prospective riders are able to book <br /> services more quickly is one of the first steps. This streamlined Medium Term <br /> application process will be simpler and quicker for applicants. This <br /> process is already underway at OCTS. This streamlined process Background: Fare costs vary across agencies and modes in <br /> will include implementing additional, to be determined, measures Orange County and can sometimes act as a barrier to transit <br /> that will help OCTS submit for Medicaid reimbursement. access. There is interest from the public and key stakeholders to <br /> explore the viability of free or reduced fares for the different types <br /> HIRE A MOBILITY MANAGER of transit services in Orange County. <br /> Strategy Overview: The fare study would cover each individual <br /> mode, including fixed route and on-demand. The potentiality for <br /> Medium Term reduced MOD fares will be studied to determine if OCPT could <br /> Background: Orange County currently has a Mobility Manager provide the same level of service and continue to make <br /> role that is run through the Department of Aging and focuses improvements with decreased fare revenue. The viability of fare- <br /> solely on outreach to older adults and assisting with their free fixed route service will also be studied on a route-by-route <br /> transportation. However, Orange County could use a Mobility basis. With reduced fares, it is important that OCPT will have <br /> Manager that covers on-demand services, in addition to the role enough funds to continue future planning efforts. <br /> within the Department of Aging. <br /> Strategy Overview: Create a new Mobility Manager position that <br /> has a wider focus, one covering the management of all <br /> information and travel training needs for on-demand services. <br /> This person would oversee the application process for on- <br /> demand services and would be the primary contact for anything <br /> on-demand related in Orange County. This role could continue to <br /> be funded through 5310 grant funds, but the funds from this <br /> Nelson\Nygaard Consulting Associates 16 <br />