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Appendix C: Funding and Implementation Plan SHSHORT RNNG COUNTY <br /> IMPROVE DEMAND RESPONSE BOOKING <br /> Short Term <br /> Background: Riders expressed confusion about how to book demand response trips during public feedback opportunities. Most of the <br /> confusion came around how and where to book trips—online, over phone, by app—and the application process. Additionally, the Medicaid <br /> reimbursement process can be improved, to make it easier for OCTS to submit for reimbursement. <br /> Strategy Overview: Ensuring the demand response application process is streamlined so that prospective riders are able to book services <br /> more quickly is one of the first steps. This streamlined application process will be simpler and quicker for applicants. This process is already <br /> underway at OCPT. This streamlined process will include implementing additional, to be determined, measures that will help OCTS submit <br /> for Medicaid reimbursement. <br /> Funding Sources: Administrative staff time within existing budget, potential for grant support from Combined Capital Funds; improved <br /> Medicaid reimbursement would free up additional funds after implementation. <br /> Implementation Steps: <br /> 1. Grant application: Combined Capital Funds for Technology Improvement <br /> 2. Implement changes, potentially under purview of Mobility Manager <br /> 3. Submit eligible rides for Medicaid reimbursement on an ongoing basis <br /> Nelson\Nygaard Consulting Associates 21 <br />