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MINUTES ORANGE COUNTY BOARD OF SOCIAL SERVICES March 20,2023 have called people back. Callers also need an option that allows them to bypass voicemail and speak to a live person. Director Coston explained there is money in the budget to update part of our phone system. The requirements go into effect on 4/1/23. We must have a plan of how we are addressing the requirement by 4/1/23. Legal services will be calling DSS agencies to make sure all are in compliance. Ann Wilkerson asked if the County is looking at upgrading the county phone system as a whole or just DSS due to cost effectiveness. Director Coston shared she is unsure but she does know there was money allocated previously for DSS phone upgrades. 2. Employee Appreciation Nancy Coston shared the employee appreciation event held on March 3, 2023 was a big hit with our employees. Pat Garavaglia shared 111 prizes were given out. Board Members Jane Garrett and Pat Garavaglia attended. They both commented the event was fun. Pat Garavaglia commented she thought it was terrific due to the high stress nature of the jobs at DSS. 3. Outside Agencies Board members, Jane Garrett and Oscar Fleming, participated in the review of the outside agencies assigned to DSS this year. This included reviewing applications and meeting with outside agencies with the County Manager. Jane Garrett stated it was helpful to hear the presentations of the outside agencies to gain more understanding of their request for funding. Oscar Fleming stated he enjoyed being a part of the process and appreciated being able to provide feedback to the County Manger. Nancy Coston commented the County Manager will invite them to a feedback session in planning for next year. 4. Director's Report Nancy Coston shared DSS and Health are offering a Community Health Fair in April in the DSS parking lot. A flyer was provided to Board members. Director Coston shared she and Crystal Mitchell, Human Services Program Manager will be providing an overview of child welfare and the issues facing child welfare tomorrow evening at the Board of County Commissioners meeting. 5. Executive Session Oscar Fleming moved into Executive Session pursuant to §143-318.11(a)(1) referencing § 7B- 2901(b). Jane Garrett seconded the motion. The motion was carried without dissent. VII. Announcements Pat Garavaglia moved to adjourn the meeting at 5:27 pm. Jamezetta Bedford seconded the motion. The motion was carried without dissent. Submitted by: Nancy Coston, DSS Director Pat Garavaglia, Chair 2