Agenda - 06-27-2002 - 5c - Laserfiche WebLink

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8 John Link, County Manager—John will bear ultimate responsibility to the Board of Commissioners for the performance of the Solid Waste Management Department. John has been County Manager for about 15 years. Gayle Wilson, Director, Solid Waste Management Department—Gayle will provide ongoing management and oversight of the collection services in Hillsborough and ensure that operational staff are held accountable for providing a high level of collection services,adherence to collection schedules,fulfilling all requirements of the agreement between the Town and County,and prompt resolution of problems/complaints. Gayle has 23 years of solid waste management experience,which includes 17 years of municipal commercial collection operations. Paul Spire, Solid Waste Operations Manager—Paul will be responsible for successful performance of the collection operations, including the performance of personnel,availability of and maintenance of equipment,and ensuring that contingencies are in place as necessary. Paul has 15 years of solid waste management and waste equipment maintenance experience. Joe Clayton, Recycling Operations Manager—Joe will have day-to-day supervision of the collection operations. The driver will report directly to him. He will develop the collection routes,sign up customers, respond to requests for extra/new service,personally respond to complaints/problems,collect and maintain necessary management/billing data,employee training,prepare monthly reports,assign back-up drivers and trucks,ensure trucks are properly maintained,and be the primary contact and customer service representative for the County. Joe has 12 years experience in waste management and customer service. NEW POSITION,Solid Waste Collector—The County will hire a new position specifically for assignment to Hillsborough waste and recycling services/operations. The two existing Solid Waste Collectors will provide backup support as required(Mahlon Monroe and Phil Copelan)and two Recycling Materials Handlers(Clarence Webb and Robert Carrington)will provide backup support as required. Rebecca Holdway,Administration Officer li—Rebecca will be responsible for billings and collections, including following up with problem accounts and establishing new accountstchanges to accounts in the account management software system. Rebecca has 13 years experience in accountinglaccount management and customer service. Wanda McCain,Administrative Assistant 11—Wanda is responsible for managing reception and customer services for the department,including telephone coverage and after hours messaging,providing prompt and accurate general information regarding waste and recycling services and schedules,and forwarding complaints to the proper supervisor for follow-up. Wanda has 10 years experience is solid waste related reception,customer service,and cleriralladministrative support. Jo-Anne Roy,Office Assistant I—Jo Anne answers telephones,provides information on services/schedules,records complaints and requests for service,forwards complaintstservice requests to the proper personal as necessary. 10 Anne has 5 years experience in staffing the front desk and providing reception duties for the department. Tony Garrard&Lanny Watkins,Heavy Equipment Mechanics—Tony and Lanny are responsible for vehicle and equipment maintenance. See attached Organization Chart with above positions highlighted. H.List all proposed sub-canractors. The Town reserves the right to disapprove arty proposed sub- contractor. The successful bidder shall advise the Town in writing ofany proposed change in any sub- contractor. The successful bidder shall perform a minimum of 51%of the total value of the contract with the successful bidder's own forces. No sub-contractors will be utilized. 5