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27 <br /> Travis Myren highlighted the high number of employees with less than 10 years of service. <br /> He said retaining employees with experience and knowledge is important. <br /> Slide #40 <br /> Information Technology — page <br /> Service Desk <br /> 180 Complete 90%of routine calls for service within 18 hours <br /> 92% 90% 90% <br /> 90% <br /> 88% 87% 87% <br /> Software subscriptions, maintenance and 80% <br /> licensing -$456,255 84% <br /> 82% <br /> 80% 79% <br /> 7% 1 <br /> 76% <br /> 74% <br /> 72% <br /> 2021-2022 Actual 2022.2023 ACNal 2023-2924 Budget 2023-2024 2024-2025 Budget <br /> Projected <br /> Cyber-Hygiene Score <br /> 860 850 <br /> 840 <br /> 820 <br /> 800 <br /> 780 766 <br /> 789 <br /> 760 749 <br /> 740 <br /> 720 <br /> 700 <br /> 680 <br /> 40 FY2021-22 FY2022-23 FY2023-24Proj FY2024-25Budgeted <br /> Travis Myren said the Cyber-Hygiene Score benchmark for government is 710 and the <br /> county is at about 750. <br /> Commissioner McKee asked for more information about the score system and criteria. <br /> Robert Reynolds, Chief Information Officer, said it is an algorithm-based score and it <br /> reviews posture from internal and external networks, defense mechanisms, any recent breaches, <br /> security awareness training, and anti-viral defenses. He said that the score is a subset of the <br /> security posture. <br /> Commissioner McKee asked how the county might go from a 750 to a 780. He said that <br /> the county is under attack all the time. He said this concerns him more than anything else. <br /> Robert Reynolds said he agrees with the concern. He said the numbers will ebb and flow. <br /> He said the art is to keep the ebbs and flows as constant as possible. He said that could be an <br /> updated firewall patch, patching of endpoint devices, all of that is taken into consideration and <br /> that is how the number is developed. <br /> Commissioner Portie-Ascott asked how the reduction in training affects the department. <br /> Robert Reynolds said he has planned for the possibility of getting training at low- or no- <br /> cost to offset any training courses that they may not be able to participate in. <br /> Travis Myren said they carry cyber insurance too, but prevention is the preferred route. <br /> Commissioner McKee said he appreciates all they are doing because it is on the news <br /> and there are entities that have had devastating attacks. <br />