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Docusign Envelope ID:8C7DOF83-A844-47OB-BD7E-4C89FBF3FD2B <br /> 5 <br /> 3. Basic Services <br /> a. Basic Services. The Services to be rendered pursuant to this Agreement are as follows <br /> (fully describe services to be provided): Provision of Quality Performance Review <br /> (QPR) emergency dispatch quality assurance case review services in accordance with the <br /> terms and conditions set forth in Attachment A and the attached quote. <br /> 4. Duration of Services <br /> a. Term. The term of this Agreement shall be from July 11, 2024 to June 30, 2029. <br /> b. Scheduling of Services. <br /> i) The Provider shall schedule and perform its activities in a timely manner. <br /> ii) Should the County determine that the Provider is behind schedule, it may require <br /> the Provider to expedite and accelerate its efforts, including providing additional <br /> resources and working overtime, as necessary, to perform its services in <br /> accordance with the approved project schedule at no additional cost to the <br /> County. <br /> iii) The Commencement Date for the Provider's Basic Services shall be July 11, <br /> 2024. <br /> 5. Compensation <br /> a. Compensation for Basic Services. Compensation for Basic Services shall include all <br /> compensation due the Provider from the County for all services satisfactorily (as <br /> determined by the County) performed pursuant to this Agreement. The maximum <br /> amount payable for Basic Services shall not exceed Fifty-Five Thousand Two Hundred <br /> and 00/100 Dollars per year in year one, year two, and year three. In years four and five, <br /> Fifty-Seven Thousand Six Hundred and 00/100 Dollars ($55,200.00 per year in year one, <br /> year two, and year three and $57,600.00 per year in year four and year five). Payment <br /> for satisfactorily performed Basic Services shall become due and payable within thirty <br /> (30) days of Provider properly invoicing County. Payment shall be subject to provisions <br /> of Section 5(b). <br /> b. Disputes. In the event the amount stated on an invoice is disputed by the County, the <br /> County may withhold payment of all or a portion of the amount stated on an invoice <br /> until the parties resolve the dispute. Should Provider fail to perform its duties under the <br /> terms of this Agreement, County may, without fault or penalty, withhold any payment <br /> associated with the work to be performed until such time as said work is completed. <br /> c. Additional Services. County shall not be responsible for costs related to any services in <br /> addition to the Basic Services performed by Provider unless County requests such <br /> additional services in writing and such additional services are evidenced by a written <br /> amendment to this Agreement. <br /> 6. Responsibilities of the County <br /> Revised 01/24 <br /> 3 <br />