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1 <br /> ORANGE COUNTY <br /> BOARD OF COMMISSIONERS <br /> ACTION AGENDA ITEM ABSTRACT <br /> Meeting Date: September 5, 2024 <br /> Action Agenda <br /> Item No. 8-m <br /> SUBJECT: Procurement of Replacement Computer Aided Dispatch System <br /> DEPARTMENT: Emergency Services <br /> ATTACHMENT(S): INFORMATION CONTACT: <br /> UNDER SEPARATE COVER Kirby Saunders, Emergency Services <br /> Hexagon Statement of Work— 243-Page Director, 919-245-6123 <br /> Document Only Available Electronically at: Christopher Ward, Division Chief— <br /> https://orangecountync.gov/DocumentCent Public Safety Communications, 919- <br /> er/View/28744/On-Premise-On Call- 245-6139 <br /> Dispatch-Implementation-SOW-for- <br /> Orange-County-NC 1AUG24-CLEAN <br /> PURPOSE: To approve the purchase of replacement Computer Aided Dispatch system software <br /> and implementation services for the Emergency Services Department's Public Safety <br /> Communications Division. <br /> BACKGROUND: Orange County Emergency Services and its public safety partner agencies <br /> have used the curent Computer Aided Dispatch (CAD) system since 2013. In recent years, the <br /> vendor has failed to provide meaningful development and adequate support for the current CAD <br /> system. Over the past two years, a cross-discipline team identified needs, features, and <br /> conducted various demonstrations of alternative CAD solutions. After careful evaluation, <br /> Hexagon Safety and Infrastructure's OnCall Dispatch CAD was chosen as the most suitable <br /> replacement solution using the U.S. General Services Administration (GSA) contract <br /> 47QTCA18D003G. Hexagon is the sole source provider of the "open market" items necessary <br /> for the project not on the GSA Multiple Award Schedule. <br /> The proposed replacement CAD provides the necessary interfaces or interface capability for third <br /> party applications used by Emergency Services and partner public safety agencies. Additionally, <br /> mobile client licensing is included for public safety partner agencies to improve interoperability <br /> between the communications center and units in the field. Several other North Carolina localities <br /> currently utilizing the same CAD system as Orange County have selected Hexagon OnCall <br /> Dispatch as their replacement CAD system, which should provide opportunites for increased <br /> interoperability and collaboration. <br /> FINANCIAL IMPACT: The cost of the CAD software and implementation services is <br /> $2,729,399.34 due in eight (8) milestone payments based on completion of project deliverables. <br />