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27 <br /> 1 Travis Myren highlighted the high number of employees with less than 10 years of service. <br /> 2 He said retaining employees with experience and knowledge is important. <br /> 3 <br /> 4 Slide #40 <br /> Information Technology - page <br /> Service Desk <br /> 180 Complete 90%of routine calls for service within 18 hours <br /> 92% 90% 90% <br /> sox <br /> gg%s, 67% 67% <br /> Software subscriptions, maintenance and W% <br /> licensing-$456,255 GA% <br /> 74% 1 <br /> 7�x <br /> 7z% <br /> 2021-2A22 Acwei 2px2-2023 Actual 202�208i Budge[ Ya2&202a 20?A-20I58Wgot <br /> Pm)) .d <br /> Cyher-Hygiene Score <br /> 860 960 <br /> 040 <br /> a20 <br /> 800 <br /> 750 766 <br /> 759 <br /> 760 748 <br /> 740 <br /> 720 <br /> 700 <br /> 660 <br /> 40 FY2021-22 FY2022-1 FYX23-24 Prq FY2027-256Wg.Wd <br /> 5 <br /> 6 Travis Myren said the Cyber-Hygiene Score benchmark for government is 710 and the <br /> 7 county is at about 750. <br /> 8 Commissioner McKee asked for more information about the score system and criteria. <br /> 9 Robert Reynolds, Chief Information Officer, said it is an algorithm-based score and it <br /> 10 reviews posture from internal and external networks, defense mechanisms, any recent breaches, <br /> 11 security awareness training, and anti-viral defenses. He said that the score is a subset of the <br /> 12 security posture. <br /> 13 Commissioner McKee asked how the county might go from a 750 to a 780. He said that <br /> 14 the county is under attack all the time. He said this concerns him more than anything else. <br /> 15 Robert Reynolds said he agrees with the concern. He said the numbers will ebb and flow. <br /> 16 He said the art is to keep the ebbs and flows as constant as possible. He said that could be an <br /> 17 updated firewall patch, patching of endpoint devices, all of that is taken into consideration and <br /> 18 that is how the number is developed. <br /> 19 Commissioner Portie-Ascott asked how the reduction in training affects the department. <br /> 20 Robert Reynolds said he has planned for the possibility of getting training at low- or no- <br /> 21 cost to offset any training courses that they may not be able to participate in. <br /> 22 Travis Myren said they carry cyber insurance too, but prevention is the preferred route. <br /> 23 Commissioner McKee said he appreciates all they are doing because it is on the news <br /> 24 and there are entities that have had devastating attacks. <br /> 25 <br /> 26 <br />