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11 <br /> 1 Travis Myren introduced Office of Equity and Inclusion Interim Director, Courtney <br /> 2 McLaughlin. <br /> 3 <br /> 4 Slide #15 <br /> Human Services <br /> • Office of Equity & Inclusion <br /> Number of Limited English Proficiency Outreach Activities <br /> 70 <br /> 80 <br /> so <br /> ao <br /> 30 <br /> 20 <br /> FY2017.16 FY2018-19 FY2019.20 FY2020.21 FY2021.22 FY2022.23 PY2023.24 Prof FY20N-26 Budget <br /> ORANGE COUNTY <br /> 15 NC7RTH C.A1R0TJNA <br /> 5 <br /> 6 Courtney McLaughlin said this year is important to center the language access <br /> 7 components across the county. She said they got to see what it would look like to centralize those <br /> 8 services during the pandemic and want to assess what went well during that period and how to <br /> 9 improve from there. She said outreach activities increased during that time, which is when <br /> 10 departments were working together. <br /> 11 Commissioner Fowler asked what is meant by language access services. <br /> 12 Courtney McLaughlin said it is both direct interpreters and translators and the language <br /> 13 access phone line that can be used for on demand support within a department. <br /> 14 Commissioner Hamilton asked if there will be a consultant for the Language Access Plan. <br /> 15 Courtney McLaughlin said part of the planning will include bringing staff that are already <br /> 16 providing these services together to assess current services and examine strengths and <br /> 17 weaknesses, and a consultant will help facilitate that process. She said the goal is to have a clear <br /> 18 and cohesive plan so that all staff are on the same page on how to get assistance to provide <br /> 19 better service to the community. <br /> 20 Commissioner Hamilton asked what the current cost is for translation services. <br /> 21 Travis Myren said part of the issues is that currently, costs are being paid through different <br /> 22 department budgets. He said there isn't currently a central location for these services. <br /> 23 Courtney McLaughlin said part of the assessment will be looking at current costs. <br /> 24 Vice-Chair Greene said the plan sounded very exciting. <br /> 25 Courtney McLaughlin said the other component is adding plain language into the work <br /> 26 using the One Orange Racial Equity framework. <br /> 27 Commissioner Richards asked if there is a dispersed plan within departments for the One <br /> 28 Orange plan. <br /> 29 Travis Myren said the work hasn't gotten to a point where departments are implementing <br /> 30 One Orange initiatives. <br />