Agenda - 04-20-2004-9a - Laserfiche WebLink

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?, 3. 4. procedures that are appropriate (and that work) azrd team building. T1ris knowledge and experience is transferable to any agency operation. The director of shelter operations would be an extremely critical position. It is within this person that the passion and expertise for animal services would lie. A large part of the success of OE has been the team work that has been established. We have developed a management style of telling our division directors what we want accomplished, giving them resources and guidance, expecting accountability and then letting them achieve results. We see the operation of the animal shelter being conducted in this same fashion.. R~Iana®ement Team -Not applicable References - As stated earlier OE has no references or experience in the specifics of managing animal shelters. We would need to hire that expertise. We have a long-standing relationship with Orange County and would hope that would suffice as a reference for our ability to manage an organization and be good stewards of County resources.. Scone of Work -Attached are two orgazuzational charts; one that will demonstrate how the arrimal services division will fit into the current chart and one that details the animal services division.. Also ariached is a bnief,job description of each position. A work schedule will need to be determined with the nicoming duector. Volunteers will enhance our ability to provide quality services but shouldn't be counted onto run the basic shelter operations. It would be important to get the shelter up and running and then to incorporate volunteer services. Volunteers could be used to help maintain the animal areas, and provide care and feeding of the animals. Other use of volunteers would have to be deternned at a later date. OE aheady has the accounting, payroll and personnel mechanisms in place. We use QuickBooks and it is a simple matter to add a chart ofaccounts that would capture the revenues and expenses. We also would be able to add the animals services to our payable and receivable procedures with little or no trouble. We would add the workers to our workers' comp insurance and increase our current liability to add the new location. All anmal service workers would become OE staff and enjoy the benefits currently hn place. These include paid health insurance for hndividual staf~membens, ten paid holidays, eight hours of sick and annual leave (with 130 hours being the maximum carried from one year to the next) and a 401 B retirement plan. The company currently matches up to six percent of what the employee contributes., The amount of the contribution is determhned at the beginning of each fiscal year. Customer Relations will be an extremely important part ofYlis job. We realize that by assuming control of the animal shelter, we will be putting OE under intense scrutiny also. We have no issues with this at all. The most important piece is generating good will, adoptions, and other services with the community.. We would have a position dedicated to public relations and volunteerism.. The individual who is in this position should have the ability to develop a mazketing program to accomplish this. Open tours of the facility, an education program in the schools (and. perhaps education and trainhrg to the general public in aeeas such as basic training and raze of animals; information on