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TYANSIT <br /> Existing Conditions SHOR TT RANGGE E TROUNLANN <br /> Figure 26: Demand Response Trips by Purpose,October 2023 Demand Response trips in October 2023, with larger dots <br /> 600 553 indicating more trips to or from that location. Demand Response <br /> riders tend to travel from disparate home locations in less dense <br /> 500 areas to concentrated destinations in the municipalities, in <br /> 400 364 particular: <br /> 300 260 <br /> ■EMPL • Carolina Dialysis, in Carrboro and Mebane <br /> 200 145 92 ■DSS ■ Hillsborough Recovery Solutions <br /> 100 ' ' 43 38 4 2 1 ■EDTAP Passmore Senior Center <br /> o ■ Downtown Hillsborough <br /> e�`Ua\ �e�� 36% of Demand Response trips picked u their passengers within <br /> Qa� a�.o �\.� �a Qra� p p p P P g <br /> 10 minutes of the scheduled pick-up time. <br /> Opportunities <br /> Figure 27: Demand Response Average Daily Trips Per Hour,October 2023 <br /> Demand Response services are fragmented, with multiple funding <br /> 16 sources and different flows of customer information. It can be <br /> 14 hard, especially for new riders, to identify which service they may <br /> 12 be eligible for, where each one operates, or how to book a trip. <br /> 10 The website, Rider's Guide PDF, and backend data do not all <br /> 8 match, and this could discourage potential users. This also <br /> 6 complicates funding and reimbursement, in particular for <br /> 4 Medicaid-eligible trips. <br /> 2 <br /> 0 <br /> I ' _ For current users, Demand Response services are not consistently <br /> 6 AM 7 AM 8 AM 9 AM 10 11 12 1 PM 2 PM 3 PM 4 PM 5 PM on time, and require significant advance notice, lowering their <br /> AM AM PM convenience compared to traditional fixed-route transit or other <br /> transportation options. Improving response time and on-time <br /> Figure 27 shows the average daily Demand Response trips per performance could attract new users as well as improve the <br /> hour, with clear peaks in demand from 8 to 10 AM and from 3 to experience of current riders. <br /> 4 PM. Figure 28 shows the home and destination locations of all <br /> Nelson\Nygaard Consulting Associates 4-11 <br />