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Docusign Envelope ID:A0400265-F3F7-4308-BB98-2C447EA2C29C <br /> 14 <br /> Phase III <br /> Procurement Process <br /> The NPSG team will perform the following services such as: <br /> Upon a proposer being awarded a Selection, contingent on successful contract negotiations, NPSG <br /> retrieves the company's contract <br /> NPSG works with the Agency's Procurement, Risk, and Legal departments to vet the agreement. <br /> The NPSG Team has extensive criteria it looks for in contract negotiations with a vendor to include: <br /> o Price <br /> ■ Actual cost <br /> ■ Ongoing costs <br /> ■ Pricing model <br /> ■ Future add on costs <br /> o Payment terms <br /> ■ Breakdown of milestones <br /> ■ Percentage of holdback money contingent on sign off <br /> o Product <br /> ■ Is the Statement of Work accurate <br /> ■ Ensure the Agency understands what you are getting and not getting <br /> o Project <br /> ■ Professional Services standards <br /> • Project Manager <br /> • Project tools <br /> • Team members <br /> ■ Penalties for very delayed projects <br /> o Support level agreement <br /> ■ Support tiers with guaranteed response times <br /> • Penalties for delayed responses <br /> ■ Annual SSMA or Subscription increase percentage caps <br /> ■ If SaaS,guaranteed uptime with penalties <br /> ■ Ongoing support parameters <br /> ■ During updates <br /> ■ Cybersecurity <br /> ■ Identification of who supports your Agency <br /> o Updates and Upgrades <br /> ■ Costs <br /> ■ Process <br /> o All Terms and Conditions,with some specific language regarding <br /> ■ Assignment <br /> ■ Non-interference <br /> ■ Data ownership <br /> ■ Legal litigation or arbitration <br /> NPSG assists in redlining and commenting on the price,terms, and conditions to assist the agency in <br /> Page 12 of 19 <br />