Orange County NC Website
Browse       Search
Phase III <br />Procurement Process <br /> <br />The NPSG team will perform the following services such as: <br /> <br />• Upon a proposer being awarded a Selection, contingent on successful contract negotiations, NPSG <br />retrieves the company’s contract <br />• NPSG works with the Agency’s Procurement, Risk, and Legal departments to vet the agreement. <br />• The NPSG Team has extensive criteria it looks for in contract negotiations with a vendor to include: <br />o Price <br /> Actual cost <br /> Ongoing costs <br /> Pricing model <br /> Future add on costs <br />o Payment terms <br /> Breakdown of milestones <br /> Percentage of holdback money contingent on sign off <br />o Product <br /> Is the Statement of Work accurate <br /> Ensure the Agency understands what you are getting and not getting <br />o Project <br /> Professional Services standards <br />• Project Manager <br />• Project tools <br />• Team members <br /> Penalties for very delayed projects <br />o Support level agreement <br /> Support tiers with guaranteed response times <br />• Penalties for delayed responses <br /> Annual SSMA or Subscription increase percentage caps <br /> If SaaS, guaranteed uptime with penalties <br /> Ongoing support parameters <br /> During updates <br /> Cybersecurity <br /> Identification of who supports your Agency <br />o Updates and Upgrades <br /> Costs <br /> Process <br />o All Terms and Conditions, with some specific language regarding <br /> Assignment <br /> Non-interference <br /> Data ownership <br /> Legal litigation or arbitration <br />• NPSG assists in redlining and commenting on the price, terms, and conditions to assist the agency in <br />Page 12 of 19 <br />14 <br />Docusign Envelope ID: A0400265-F3F7-4308-BB98-2C447EA2C29C