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Revised 01/24 <br />3 <br />3. Basic Services <br /> <br />a. Basic Services. The Services to be rendered pursuant to this Agreement are as follows <br />(fully describe services to be provided): Periodic system inspections and provide <br />scheduled preventative maintenance measures to help provide a higher level of system <br />reliability in mission-critical environment. CRS recording systems specialists will <br />discuss these measures with customer site personnel. Most software revisions and <br />updates designed to maintain system features or repair software flaws will be provided <br />on recording systems under contract at no additional charge. Third party license costs <br />and system relocations/cut-overs due to changes, updates or installation of new CPE <br />equipment including ESInet as well as radio equipment upgrades such as ASTRO P25 <br />version upgrades licenses will be charged an agreed upon rate. Agreement provides for <br />24/7 recording system specialist toll free telephone response within 30 minutes. Toll-free <br />telephone supposrt available at (888) 661-0202. Agreement provides for 24/7 on site <br />service response. <br /> <br />4. Duration of Services <br /> <br />a. Term. The term of this Agreement shall be from 07/01/2024 to 06/30/2025. <br /> <br />b. Scheduling of Services. <br />i) The Provider shall schedule and perform its activities in a timely manner. <br /> <br />ii) Should the County determine that the Provider is behind schedule, it may require <br />the Provider to expedite and accelerate its efforts, including providing additional <br />resources and working overtime, as necessary, to perform its services in <br />accordance with the approved project schedule at no additional cost to the <br />County. <br /> <br />iii) The Commencement Date for the Provider's Basic Services shall be 07/01/2024. <br /> <br />5. Compensation <br /> <br />a. Compensation for Basic Services. Compensation for Basic Services shall include all <br />compensation due the Provider from the County for all services satisfactorily (as <br />determined by the County) performed pursuant to this Agreement. The maximum <br />amount payable for Basic Services shall not exceed Forty-Six Thousand Two Hundred <br />Eighty and 00/100 Dollars ($46,280.00). Payment for satisfactorily performed Basic <br />Services shall become due and payable within thirty (30) days of Provider properly <br />invoicing County. Payment shall be subject to provisions of Section 5(b). <br /> <br />b. Disputes. In the event the amount stated on an invoice is disputed by the Count y, the <br />County may withhold payment of all or a portion of the amount stated on an invoice <br />until the parties resolve the dispute. Should Provider fail to perform its duties under the <br />terms of this Agreement, County may, without fault or penalty, withhold an y payment <br />associated with the work to be performed until such time as said work is completed. <br /> <br />c. Additional Services. County shall not be responsible for costs related to any services in <br />addition to the Basic Services performed by Provider unless County requests such <br />Docusign Envelope ID: A18BB23C-3AF7-4A4C-9758-66F44ED2B53C