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PO Box 2005 <br />Wake Forest, NC 27588 <br />Greenville (252) 355-1111 <br />Raleigh (919) 439-6296 <br />F (252) 355-1113 <br />contact@saenc.com <br />www.saenc.com <br />SERVICE AGREEMENT <br />Orange County <br />Board of Commissioners <br />Hillsborough, NC 27278 <br />Attn: Laura Jensen <br />(919) 245-2285 <br />February 7, 2024 <br />This maintenance agreement is made between Sound Advice of Eastern North Carolina and Orange County Board <br />of Commissioners (OCBOC). The effective date of this contract is July 1, 2024 thru June 30, 2025. <br />OUR FULL SERVICE MAINTENANCE AGREEMENT is an Annual Maintenance contract covering labor, <br />service, transportation, travel, and some minor software changes as outlined below. Under this agreement, a Sound <br />Advice representative will inspect these rooms, listed below, on a quarterly basis. These inspections will include any <br />necessary cleaning, calibrating and testing of the audio-visual equipment in these rooms. Coordination of sched- <br />uling maintenance and access to all rooms will be made with OCBOC representative. <br />Any repairs that can be made on site will occur at that time. Minor parts needed in these on-site repairs are includ- <br />ed, such as connectors or small connection wires. If equipment cannot be repaired on site, Sound Advice will re- <br />move the equipment and have it repaired. Sound Advice will make every effort to expedite the repairs and/or pro- <br />vide a loaner piece of critical equipment until such repairs are made, as available. <br />A detailed inventory of all audiovisual equipment can be provided electronically to OCBOC indicating equipment <br />name, model, serial number, location, (building, floor and room). Initially this process of gathering this data will <br />happen over time until all of the AV is documented. <br />Sound Advice will maintain documentation, as required, on all maintenance trips by location and have the ability to <br />send a report to OCBOC including: <br />▪Date of inspection <br />▪Any disparity in inventory <br />▪Maintenance concerns (extreme wear and tear, vandalism, useful life of equipment, inoperable equipment, <br />etc) <br />▪Recommendations for equipment, wiring, system replacements, security <br />Primarily, a representative will be on-site for the majority of all Commissioner Meetings. Up to forty seven (47) <br />meetings are covered under this contract. Some meetings may be unscheduled emergency meetings and/or public <br />Exhibit 1DocuSign Envelope ID: A71A7F84-0A38-425F-B98C-AAD0D3C2327C