2024-358-E-Housing Dept-Social Solutions Global-Modification to original agreement of licensed users and discount support hours

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5. IMPORTANT ASSUMPTIONS We have iden<fied the following assump<ons, which we will rely on in delivering a successful project. Please read these carefully and ask us any ques<ons you may have. • SSG cannot guarantee that your current case management processes and data management workflows will remain unchanged when translated into Apricot. Some process changes may be required to make op<mal use of Apricot technology solu<ons. These changes will be discussed and your approval obtained during the Solu<on Design phase of the project. • Training for your staff is not included in this project. While System Administrators will learn from the assigned training videos, assigned configura<on tasks, and collabora<ve work sessions with the SSG project team, thorough product training is available for purchase through the SSG Training Team. • SSG-configured Apricot forms may contain no more than 70 fields. Addi<onal fields may cause performance degrada<on and will be separated into mul<ple forms. • SSG-configured reports will track outputs and outcomes required but could deviate from clientprovided report samples in format and style. • Custom reports developed and implemented by SSG include a 30-day warranty a\er implemented in produc<on. Changes to reports a\er 30-day period will require addi<onal funded services if customer expects SSG to maintain SSG developed custom reports. Any customer developed custom reports requiring SSG to update reports will require services and can be procured via professional services order from account manager based on scope and requirements needed. • Data migra<on is limited to the Forms and, Row and Column amounts listed above. Any other data migra<on is outside the scope of this engagement and an addi<onal Scope of Work to determine the cost to migrate is required. • Data cleaning and de-duplica<on are the responsibility of the Customer’s staff. Your Apricot forms likely will not match the structure of your exis<ng forms, nor will it necessarily contain all the same data points. You will be provided with a template that matches your new forms and your prepara<on of your data will include conforming it to this template. Addi<onal cost will be incurred if SSG staff performs this work. • Customer has its own billing and financial so\ware. Any report associated with expenditures is outside of scope of this engagement. • Integra<on with a 3rd party database via SFTP or API is outside the scope of this engagement. • Although we make every effort to assign the same SSG staff member(s) during the project, we may bring in other staff if schedule conflicts arise. Any SSG-driven staff changes will not result in addi<onal charges to the client related to the team transi<on. Changes in the Client project team that necessitate repea<ng mee<ngs or changing requirements will result in addi<onal charges. • We will perform all work remotely to limit addi<onal travel costs. Should the need arise to travel, we will first obtain your approval in wri<ng. DocuSign Envelope ID: 7FA62209-A970-40F7-9C38-88B8CD8221DFDocuSign Envelope ID: F96193CE-1C3E-4AB8-B35D-B4F5A97AE7D4