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<br /> <br /> <br />Every organiza<on uses Apricot's technology plaworm in unique ways to scale up their programs <br />and repor<ng capabili<es. Before configuring your Apricot site, we'll lead a discovery and <br />requirements-gathering process with a goal of understanding your core needs. Discovery begins <br />with a series of ques<ons related to your current data management and repor<ng processes, <br />staffing, pain points, and funder/repor<ng requirements. To get a full picture of your needs, you <br />may be asked to share relevant documents such as exis<ng data-collec<on forms, report <br />templates, workflows, and organiza<onal charts. <br />The insights and requirements you share will inform our recommended Solu<on Design, our plan <br />for a customized Apricot site. The Solu<on Design draws from available features and <br />func<onality and aims always to meet your needs in the simplest way possible, to help achieve <br />your goals of system adop<on and unlocking staff <me. Our intui<ve, scalable Solu<on Design <br />may include recommenda<ons on changes to your data management workflow. Your Solu<on <br />Design may/will include descrip<ons of configura<on beyond the scope of this agreement, giving <br />you a roadmap of future configura<on that you can contract with SSG to complete or build out <br />on your own. You have the opportunity to review our proposed Solu<on Design and request <br />revisions prior to giving your sign-off. <br /> Configura1on <br />We are prescribing up to [86] hours towards configura<on of your solu<on, as defined in your <br />Solu<on Design. We will configure to your specifica<ons the features and func<onality required <br />for your program(s). <br /> Demonstra1on and Tes1ng <br />We are prescribing up to [22] hours (two hours per program) towards Demonstra<on and <br />Tes<ng. In this phase, we'll provide your administrators and project stakeholders with a live <br />demonstra<on of your completed configura<on. This includes a walkthrough of Apricot from the <br />perspec<ve of your staff members or program managers. The demonstra<on serves dual <br />purposes: it helps your administrators/stakeholders connect the dots in their understanding of <br />your custom-configured Apricot site and prepares them to complete tes<ng of the solu<on. <br />A\er the demonstra<on, we'll provide you with Test Scripts and a Tes<ng Log for you to populate <br />with up to 2 rounds of feedback and change requests while tes<ng the solu<on from various <br />staff member perspec<ves. All feedback must be provided via the Tes<ng Log by the date <br />communicated by your Project Team, and they may request a call to clarify the exact changes <br />you're reques<ng. Significant change requests at this stage that veer off the original Solu<on <br />Design may impact your project budget. <br /> Go-Live Support <br />We are prescribing up to [5] hours towards Go-Live Support, where we will develop a go-live <br />deployment plan collabora<vely with you, then be on-call for immediate troubleshoo<ng and <br />support during business hours for [7] days. <br />DocuSign Envelope ID: 7FA62209-A970-40F7-9C38-88B8CD8221DFDocuSign Envelope ID: F96193CE-1C3E-4AB8-B35D-B4F5A97AE7D4