2024-358-E-Housing Dept-Social Solutions Global-Modification to original agreement of licensed users and discount support hours

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1 EXHIBIT A PUBLIC ENTITY RIDER TO MASTER SERVICES AGREEMENT This Rider (“Rider”) is a0ached to the Master Services Agreement dated effec<ve February 1, 2024 (the “Master Services Agreement”), between Orange County Emergency Services (“Client”) and Bonterra Tech LLC (“SSG”), to modify the terms and condi<ons of the Master Services Agreement. Client and SSG each may be referred to individually as a “Party” and collec<vely as the “Par<es.” The Par<es agree to modify the terms and condi<ons of the Master Services Agreement as follows: 1. Sec8on 5.1 General. Sec<on 5.1 is hereby modified as follows (addi<ons are represented by underline and dele<ons are represented by strikethrough): “General. Fees, currency, and payment terms are specified in the applicable Order Form. All fees are in United States Dollars (unless otherwise noted in the Order Form) and exclude taxes. Client is responsible for payment of all applicable taxes (excluding those on SSG's net income) rela<ng to the provision of the Services. In the event Client is tax exempt, such evidence shall be provided to SSG at <me of execu<on of any Order Form. Except as otherwise expressly specified in the Order Form, all recurring fees payment obliga<ons start from the execu<on of the Order Form. SSG may increase recurring fees on an annual basis upon 60 days prior wri0en no<ce. Unless otherwise specified in the Order Form, payment of invoiced fees is due 30 days a\er the invoice date. In the event the amount stated on an invoice is disputed in good faith by the Client, the Client may withhold payment of all or a por<on of the amount stated on an invoice un<l the par<es resolve the dispute. Interest accrues on past due balances at the lesser of 1½% per month or the highest rate allowed by applicable law. Failure to make <mely payments is a material breach of the Agreement and SSG will be en<tled to suspend any or all of the Services, including its performance obliga<ons hereunder in accordance with the provisions of Sec<on 11.4 and/or to modify the payment terms, and to request full payment before any addi<onal performance is rendered by SSG. Client agrees to reimburse SSG for expenses incurred, including interest and reasonable a0orney fees, in collec<ng amounts due SSG hereunder that are not under good faith dispute by Client. Amounts paid or payable for SaaS Services are not con<ngent upon the performance of any Professional Services. Client agrees that its purchases hereunder are neither con<ngent on the delivery of any future func<onality or features nor dependent on any oral or wri0en comments made by SSG regarding future func<onality or features.” 2. Sec8on 6.1 Ownership. Sec<on 6.1 is hereby modified as follows (addi<ons are represented by underline and dele<ons are represented by strikethrough): “Ownership. The SaaS Services and all equipment, infrastructure, websites and other materials provided by SSG in the performance of Services will always remain the exclusive, sole and absolute property of SSG or its licensors. Client does not acquire any right, <tle, or interest in or to the SaaS Services. If Client provides any sugges<ons, ideas, enhancement requests, feedback, or recommenda<ons rela<ng to the SaaS Services or Professional Services (collec<vely, “Feedback”), provided that such Feedback does not contain Confiden<al Informa<on of Client, SSG may use such Feedback as it deems appropriate in its sole discre<on without any restric<on or obliga<on to Client. Client has no obliga<on to provide Feedback. Client hereby assigns rights to SSG any sugges<ons, ideas, enhancement requests, feedback, recommenda<ons or other informa<on provided by Client rela<ng to the SaaS Services or Professional Services. SSG may use such submissions as it deems appropriate in its sole discre<on. All rights, <tle and interest in or to any copyright, trademark, service mark, trade secret, and other proprietary right rela<ng to the SaaS Services and the related logos, Service names, etc. DocuSign Envelope ID: 7FA62209-A970-40F7-9C38-88B8CD8221DFDocuSign Envelope ID: F96193CE-1C3E-4AB8-B35D-B4F5A97AE7D4