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16 <br /> Continue to follow up after go-live for any post go-live action items, such as pending interfaces, <br /> conversion items, or anything else that was not completed <br /> Travel includes up to one onsite meeting a month during the project. It includes being onsite for go live <br /> week as needed. <br /> OPTION: Provide ongoing annual support for account and technical needs if that option is chosen by the <br /> agency <br /> The rest of this page intentionally left blank <br /> Page 14 of 19 <br />