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15 <br /> finalizing a successful contract <br /> Attend any management or Commissioner meetings needed to get approval for the contract signing <br /> Phase IV <br /> Project Management <br /> The NPSG team will perform the following services such as: <br /> We provide the NPSG Needs Assessment Summary document to the vendor before kickoff to ensure <br /> they have as much knowledge as possible to prepare for the project <br /> Attend and assist with kickoff and discovery sessions to make sure all goals and objectives are <br /> understood and documented <br /> Work with software vendor and customer to develop a detailed implementation schedule <br /> Work with the Agency to develop a change management plan <br /> We work to ensure the training plan scheduled is conducive to agency needs <br /> Our project managers and subject matter experts attend meetings and calls as appropriate and needed <br /> and deliver detailed notes after each meeting and call <br /> Prior to weekly project status meetings, we have weekly one on ones with the customer and vendor, <br /> which help make the status calls more efficient and effective <br /> We work to ensure the agency is on track doing their homework to ensure there is no project delay <br /> We work to ensure the vendor is on track with their deliverables to ensure there is no project delay <br /> Work to ensure client assigns appropriate "core group" resources for project success <br /> o This entails identifying what personnel resources will be needed for a project of your scope <br /> Work to make sure any showstopper items are identified and promptly resolved by the responsible <br /> party before becoming major issues <br /> Monitor risks and change requests throughout the project. <br /> Review and recommend approval of software invoices as requested by the Customer <br /> Assist client with preparing for Stakeholder Meetings <br /> Schedule calls with the software vendor and all third-party vendors to identify interface requirements. <br /> Manage progress of data conversions or any access to legacy data to ensure these processes are not <br /> going to delay the project <br /> o Ensure client stays on track with validations <br /> o Ensure vendor stays on track with fixing issues for the next data conversion run <br /> o Work with client to make sure they are bringing clean data into their new system <br /> Work to ensure functional and load testing is performed as needed <br /> o Document issues found during testing and continuously follow-up with the vendor on resolution <br /> and a retesting plan <br /> o Assist with prioritizing issues <br /> Work with the vendor to develop and communicate a detailed go-live plan well before the system is put <br /> into live operation <br /> o Work with vendor to ensure there is a go live checklist for both their staff,the client's staff <br /> o Ensure the vendor has lined up go-live support from third parties involved in interfaces,which <br /> may need go live support <br /> Page 13 of 19 <br />