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25 <br /> Program Enhancement Plan <br /> Program: ExchangExchange Club's Family Center of the Central Piedmont's Parent Teen Solutions In-Home-Orange <br /> Component <br /> Type: Family Counseling <br /> Ca, Ca --------Score Enhancement Opportunity Action Steps Responsible Part Comments: <br /> Primary 15/30 N/A N/A NIA N/A <br /> Service <br /> Supplemental 515 Maximum points achieved NIA N/A NIA <br /> Services due to no qualifying <br /> supplemental service. <br /> i Quality of 19/20 19 out of 20 points is Maintain the Quality of JCPC Program The agency has made <br /> Service achieved so maintaining the Services by monttoring Manager and improvements over the last <br /> Delivery quality will be the focus of compliance to standards Program year in Program manuals <br /> enhancement to possibly of delivery through Supervisor for and agency protocols to <br /> improve to a score of 20 out supervision, client chart policy changes, match changes in policy <br /> of 20. audits, and the NCAllies supervision, and trained staff on these <br /> database. monitoring, and ; changes which helps with <br /> training. JCPC maintaining quality. <br /> PTSIH staff for <br /> operational <br /> compliance. <br /> Amount of 4/10 Duration: 4 of 10 points were 1) Ensure that families JCPC Program The agency has made <br /> ! Service: achieved due to 40% of ; understand with program Manager and changes over the past year <br /> j Duration and 6/10 clients meeting the goal of agreement the length Program in monitoring and <br /> Contact duration weeks. Areas of and duration of the Supervisor for supervision of staff <br /> Hours improvement connected to program expectations. policy changes, compliance with the <br /> other 60% being non- 2) Communicate with supervision, polocies around hours and <br /> compliant clients. Agency will referring sources about monitoring, and duration. We have also <br /> work on achieving more duration expectations to training. JCPC done trainings to help them <br /> compliance with clients. I communicate with PTSIH staff for engage clients in <br /> agency will communicate clients prior to referral. operational continuting with the <br /> with the community to 3) Included team compliance. services when life <br /> ensure that referred families meetings with famil and <br />