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Orange County North Carolina <br />TrustedSec Confidential <br /> <br /> 6 <br /> <br />1 Engagement Process <br /> Engagement Coordination <br />TrustedSec believes strong, open, and continual communication is vital to the success of all <br />engagements. Engagement Coordinators work with clients to best align the consulting <br />team's expertise with the engagement’s scope and timeline. Every engagement begins with <br />a series of dialogues to identify the goals and objectives of the assessment to ensure that <br />all expectations are exceeded. As part of the engagement team, a consulting lead will be <br />established as the primary point of contact for executing the assessment. It is their <br />responsibility to ensure timely communication during the engagement while monitoring <br />established milestones. <br /> <br />Assigned personnel will be accessible, working closely to guarantee a collaborative and <br />open communication strategy. Upon request, TrustedSec can also deliver assessment <br />updates and the overall status. TrustedSec consultants will be readily available and can be <br />reached by phone, email, or in-person if on-site. This availability also extends beyond the <br />engagement should questions of points of clarification arise. <br /> <br />Should a critical or high-severity deficiency be identified, it will be communicated <br />immediately along with remediation details. Open communication is vital during any <br />engagement type, and TrustedSec will ensure that Orange County North Carolina can <br />quickly reach the appropriate points of contact. <br /> TrustedSec File Sharing <br />When working with TrustedSec, Orange County North Carolina points of contact (PoCs) will <br />be enrolled in the TrustedSec Hub (TSHUB) Client Portal hosted on-site in the TrustedSec <br />datacenter. This portal is used to enable file transfers, share engagement documentation, <br />and provide an easy way to facilitate communication securely. TSHUB uses military-grade <br />encryption for all client containers, with all client files stored in an encrypted format on disk <br />and at rest in their own individual encrypted container. The site itself supports multi-factor <br />authentication and ensures the highest level of security requirements for our clients. <br /> <br />For clients who are unable to use the TrustedSec file-sharing system, TrustedSec can use <br />Orange County North Carolina’s file-sharing service, PGP-encrypted emails, or encrypted <br />(AES256) zip files. <br />DocuSign Envelope ID: AFDC1276-5BF5-4129-B1DC-BCD00B65C8BC