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i <br /> i <br /> e . Grantee ' s EMS Services shall be dispatched from the Orange County <br /> Emergency Communications Center . I <br /> E <br /> E <br /> Section 10 . Data Collection and Performance Report <br /> a . Grantee shall maintain the following records : <br /> i . Records of dispatch which shall show time call was received, time <br /> dispatched, time arrived on scene , time arrived at destination, time <br /> in service, and time returned to base . <br /> 11 . Trip Records stating all information required in subsection (1) of <br /> this Section in addition to information on a form approved by the <br /> County . The trip record shall be so designed as to provide the <br /> patient with a copy containing all required information . <br /> 111 . Personnel Checklist and Inspection Report listing contents and <br /> description for each vehicle , signed by the individual verifying <br /> vehicle operations and equipment . <br /> iv . A detailed record of complaints received from the public , other G <br /> enforcing agencies and services regarding Franchise infractions . <br /> v . Any other records required by state law, rules or regulations or <br /> deemed by the Department of Emergency Service as relevant to the <br /> effective and efficient operations of the Emergency Management 4 <br /> System as provided in the " Operations Agreement" and necessary <br /> for a fair determination of the capability of the Grantee to continue <br /> to provide Emergency Medical Services and Rescue Services in , <br /> Orange County in accordance with the requirement of law and the <br /> provision of this Franchise . <br /> b . All of the records identified in subsection (a) above shall be maintained <br /> for a minimum three (3 ) year period unless a longer retention period is <br /> otherwise required by law or other retention periods . <br /> i- <br /> c . Grantee shall establish and maintain a system to record data that used the <br /> Model Data set and data dictionary as specified in "North Carolina <br /> College of Emergency Physicians : Standards for Medical Oversight and <br /> Data Collection . " <br /> d . Grantees shall maintain confidentiality of patient records as provided by <br /> the Health Insurance Portability and Accountability Act of 1996 (HIPAA) , <br /> Public Law 104491 , N . C . Gen . State 143 - 518 and all other state and <br /> federal law . <br /> Providence Transportation Inc . <br /> EMS Franchise Agreement <br /> Page 11 of 22 Rev . 03 /2024 <br />