2024-285-E-Emergency Svc-Social Solutions Global-3 additional licenses Case Mgmt software for the PORT Team

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Quote #2024-150297 Bonterra Confidential Page 2 of 2 Payment for U.S. Clients: All Subscription Products and Service fees and Professional Service and Training fees will be invoiced in advance either annually, or in accordance with any different billing frequency stated in on this Order Form. All fees payable in U.S. Dolla rs and exclude taxes. Client is responsible for the payment of any tax amount(s) due unless client has delivered to Bonterra a valid tax exemption certificate prior to invoice. Fees may be paid by check, Electronic Fund Transfer, credit card or ACH. All payments by credit card, are subject to Client completing the attache d Credit Card Authorization Form. In order to elect for ACH payments, Client must complete and execute the attached Authorization Agreement for Preauthorized Withdrawal Debits. Except as explicitly documented in the signed Order Form, Bonterra is under no obligation to comply with any customer specific invoicing requirements. Furthermore, customer’s failure to provide complete and accurate billing information in the attached acc ounting Information Form will not relieve customer of nor toll customer’ timely payment obligations. Professional Services and Training: If included in this Order Form, pre-paid Professional Services must be used within one year of the date of execution of this Order Form by Client or will expire and will not be refunded. Professional Services Fees are based on Professional Services provided during normal Bonterra business hours, Monday through Friday, 8:30 a.m. – 5:30 p.m. central time zone US and on a case by case basis for international clients after Bonterra business hours (Bonterra holidays excluded), as Bonterra may modify upon notice to Client. Professional Services provided by Bonterra outside of normal Bonterra business hours will be subject to a premium service charge. If Client cancels a Professional Services engagement, which has not been pre-paid, less than ten (10) business days before the scheduled start date for such Professional Services, Client agrees to pay fifty percent (50%) of the total estimated fees for the Professional Services stated on the Order Form or SOW. Professional Service Travel Costs: Travel related costs that requires Bonterra’s staff to travel will be pre-approved by Client. This Order Form is subject to and governed by the terms and conditions of Bonterra’s Master Subscription & Services Agreement, which can be located at http://www.bonterratech.com/legal/ (the “Agreement”) and is incorporated by reference in its entirety. Capitalized terms not otherwise defined in this Order Form have the meaning ascribed to them in the Agreement. This Order Form will be effective as the last date of signature identified below (“Effective Date”). Each party signing below agrees and acknowledges that they are duly authorized to be bound by the terms and conditions of the Agreement and this Order Form. Client: Orange County Emergency Services (NC) Bonterra Tech LLC (f/k/a Social Solutions Global, Inc.) Authorized Signature: Authorized Signature: dl.signhere.2 dl.signhere.3 Print Name: dl.fullname.2 Title: dl.title.2 Print Name: _ dl.fullname.3 Title: dl.title.3 Date: dl.datesign.2 Date: dl.datesign.3 DocuSign Envelope ID: 879252DB-B673-4D05-87E0-12B9D09DAB98 Ben Cohen CRO 5/7/2024 County Manager 5/22/2024 Bonnie Hammersley