2024-285-E-Emergency Svc-Social Solutions Global-3 additional licenses Case Mgmt software for the PORT Team

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Quote #2024-150297 Bonterra Confidential Page 1 of 2 Quote Number: 2024-150297 Offer Valid Through: May 31, 2024 Bill To: Orange County Emergency Services (NC) 510 Meadowlands Dr Hillsborough, North Carolina 27278 United States ORDER FORM The contents of this Order Form may not be duplicated, used, or disclosed in whole or in part for any purpose other than for internal evaluation without express written permission of Bonterra Tech LLC (f/k/a Social Solutions Global, Inc.) (“Bonterra”). The Parties hereby agree as follows: Subscription Products and Services SKU Product Name and Description Quantity License Metric Billing Frequency Apricot-P Apricot 360 The Apricot 360 license includes 10GB of database storage with two User licenses designated with Administrator privileges. Each Administrator seat is provided with basic training. Additional licenses for Users and designated Administrators may be purchased on a per-user basis. For applicable terms and conditions, please see the Master Services Agreement at https://www.socialsolutions.com/legal 3.00 Per User Annually Annual Amount USD 2,527.20 Initial Invoice Amount USD 842.40 Terms and Conditions Start Date: June 01, 2024 Initial Invoice Period (months): The ''Initial Invoice Period'' covers fees for the first 4 months from the Start Date. Term (Months): The ''Term'' is 4 months from the Start Date. This Order Form is non-cancelable prior to the end of the Term. Storage space: Storage space for database records and all file and photo storage is included for the SaaS Services with a minimum limit of 5 GB or the amount of storage space as noted in the Subscription Product description above. Client m ay purchase additional storage space at Bonterra’s then prevailing rates. System reviews of the amount of storage space being used by Client will be performed periodically. If Clien t is using more than the allotted storage space included herein, Client will be invoiced for the additional storage usage upon the earlier of (i) discovery of the storage space overage or (ii) then next invoice cycle. Annual Rate Increases: Any Subscription Products and Services purchased on an annual basis are subject to annual rate increases. Users: “Users” means an individual identifiable by a name and excludes concurrent users. “Administrator” means the dedicated and name User of Client identified as the individual who shall be responsible for Client’s Users, to attend and complete training, administer licenses and to be the technical point of contact on Client’s behalf pertaining to Support and Services. “Guest Users” are users with limited access activated thr ough the Guest User Module, if included herein. Client shall not permit Users to share User identifications and passwords, nor allow for multiple users under the same license. License Metric: Client may not decrease the number of licenses for its Users during the Term of the Order Form. Upon termination of this Order Form, all licenses granted to Client with respect to the Services included in this Order Form shall automatically terminate and Client shall immediately discontinue its use thereof. System reviews of the number of Users will be performed periodically. If Client is usin g more than the purchased number of licenses included herein, Client will be invoiced for the additional Users it’s the earlier of discovery or the next invoice cycle. If at any time, additional Users licenses are added, such additional User licenses will be invoiced at the then prevailing rate on a per license basis to coincide with the Term of the Services. Support Level: Unless otherwise stated in the Order Form, the customer will receive the basic Support package as outlined in the Service Lev el Agreement. DocuSign Envelope ID: 879252DB-B673-4D05-87E0-12B9D09DAB98