2024-229-E-IT Dept-Central Square Technologies-Professional services to move RMS application to a new server

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6 | Confidential and Proprietary MORE INFORMATION AT CENTRALSQUARE.COM Notes” section of this document. This is not a comprehensive list of all potential external influencers and are only representative samples of items that are excluded unless specifically requested and noted above: • Implementation of new Active Directory domain or domain configuration • Relocation of systems to another Active Directory domain • Relocation of systems to other network zones • Other concurrent projects for systems related or interconnected with solutions proposed herein Please notify your account team immediately if any such items or similar conditions apply to your project and have not been noted in the “Special Notes” section prior. Further Assumptions: • Implementation will be carried out remotely during CentralSquare’s regular business hours unless specifically noted in Services Scope. Services are proposed for delivery during normal business hours. To ensure the success of every project and availability of support resources from Central Square and various third-party vendors, which vary from site to site, certain limitations are imposed, and a specific definition of business hours is defined. Services outside of normal business hours shall be scheduled between the hours of 5pm EST Monday and be completed no later than 5pm EST Thursday and incurs additional costs. Delivery of all services will be scheduled to avoid all client, Central Square and/or nationally recognized holidays. • Client to supply hardware, virtualization software, Operating System licensing, SQL Server licensing and licensing of any other third-party hardware or software not specifically listed in the quote or Services Scope. • Client to install hardware, create virtual machines and install Operating Systems unless specified as a CentralSquare or partner responsibility in the quote or Services Scope. • Client will maintain remote connectivity to the site through CentralSquare’s preferred remote connectivity solution. • CentralSquare staff will be permitted console access to all servers. • CentralSquare staff will be permitted SQL administrator access to all database instances. • Client will adhere to minimum specifications and disk space recommendations and guidelines as documented in the CentralSquare documentation and the client-specific specifications documented by the CentralSquare project team as a project artefact. • Client to ensure any client-installed third-party software (for example utilities for backups, antivirus) are certified to operate on the new operating system. • The Client will be responsible for any physical connections to the servers such as serial interface connections. • During the staging process no new builds or configuration changes are recommended in any environment to be rehosted. If necessary, changes are to be coordinated through the Project Manager as well as Client Support. Some changes may require a Change Order to the project. • SQL Server replication is supported between SQL Servers within 2 major versions of publisher and subscriber. There is conflicting information available about compatibility and field experience has shown replication issues when there is even a small difference in SQL Server versions between publisher and subscriber(s). Therefore, it is recommended that all SQL Servers involved in a replication topology should be upgraded/replaced at the same time to avoid compatibility and reliability issues related to employee replication and/or replication for data warehouse reporting. • For customers using PageGate, version 8 or higher is required for compatibility with Windows Server 2016 and later. An upgrade to PageGate can be purchased directly through Notepage for existing clients. DocuSign Envelope ID: D6B843A1-D9CE-48A6-9AFC-B74245BBA0FB