2024-229-E-IT Dept-Central Square Technologies-Professional services to move RMS application to a new server

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5 | Confidential and Proprietary MORE INFORMATION AT CENTRALSQUARE.COM The CentralSquare ONESolution product line can make use of Windows Service accounts to enhance security. The use of Windows Service accounts should be discussed with the assigned project staff and can be implemented as part of the rehost project. Dependencies for a successful engagement may include: • Statement on network throughput: CentralSquare ONESolution desktop applications (CAD, RMS, JMS, MobLAN, CAD Status Monitor) require consistent 100mbps throughput between workstations and servers. This must be a constant throughput, not a burst or maximum attainable speed. CentralSquare recommends 4G or better wireless technology for ONESolution Mobile infrastructure (ONESolution MCT, ONESolution Freedom). ONESolution Visual MCT requires 3G or better. Network bandwidth should be measured with current loads and factored accordingly prior to any proposed increase in traffic or change in network infrastructure or carrier. • State Connect connectivity with the new server system (and location as applicable) – Please ensure the state network is accessible to the new server intended to run the Message Switch application. Multi-homed configurations require static routes, other network configurations depend on infrastructure routing for successful state connectivity. • Remote or physical site and system access • Active Directory Domain level system authentication/access • Access to IT and data management department personnel • Changes to primary systems are typically performed offsite. For Onsite engagements travel costs are not included in the costs for professional services. Travel costs are billed as incurred, in accordance with the customers master agreement where applicable and in addition to the costs associated with professional services. Please ensure appropriate funding for travel as needed. • Changes involving web-based applications are collaborative efforts between onsite engineers and remote staff dedicated to those applications Migrations from Physical to Virtual Servers: • Migrating from Physical servers to Virtual servers may entail the need for new hardware. Specifically: o Serial to IP Converter (Digi PortServer or similar) to connect the physical Serial cable for 911 phone systems to a virtual server for ANI/ALI interfaces or other Serial connections. o USB to IP Converter (Digi USBAnywhere or similar) for connection of USB dongles/modems (examples: ProQA dongle, Rip and Run Fax machines, Legacy Paging interfaces o USB Modem – for Rip and Run and Paging If you wish to purchase this hardware through CentralSquare communicate this to your Account Manager. Assumptions and Client Responsibilities This Summary of Services and estimation of effort uses and implies certain technical assumptions, limitations, and conditions. Please review this section carefully. The “Special Notes” section above is for documentation of any special or unusual conditions or other concurrent projects to confirm their consideration in preparation of this scope of work. Exclusion or misrepresentation may significantly increase the level of effort required for a successful project and result in additional, unexpected cost. The following list is a sample of common work items that are not included shall not impact the effort of this engagement in any way unless their expected impact is specifically mentioned in the “Special DocuSign Envelope ID: D6B843A1-D9CE-48A6-9AFC-B74245BBA0FB