Orange County NC Website
Browse       Search
Page 4 of 15 CONFIDENTIAL <br />2.4.2. Maintenance. Company will use reasonable efforts to correct suspected <br />Errors when such Errors are reported to Company. Company does not <br />warrant that all Service Errors will be corrected. <br />2.4.3. TransLoc Architect. Notwithstanding the foregoing, Base Level Support <br />for TransLoc Architect (“Architect”) that is not obtained in conjunction <br />with TransLoc's Fixed Route Service, will consist of up to four (4) support <br />tickets per year beginning as of the Activation Date. Every support ticket <br />submitted for Architect in excess of the Base Level Support noted in this <br />section 2.4.3. will be charged to Customer at a fee of one hundred fifty <br />dollars ($150) per ticket. <br />2.5. Equipment. Company will make available for Customer to purchase certain <br />hardware Equipment as part of the solution for integration with Company’s <br />Software. Customer agrees to purchase, and hereby purchases from Company, and <br />Company agrees to sell, and hereby sells to Customer, the Equipment as specified <br />in Exhibit A. <br />2.6. Software Upgrades. Company will provide upgrades to Software (“Upgrades”) <br />that Company generally makes available to its other licensees for no additional <br />charge. Customer acknowledges that Upgrades include only point releases that <br />improve or maintain the stability of the Service and do not include major releases <br />that add new functionality, which may be available for an additional fee. In the <br />case where Company provides new features to Customer at no charge, the <br />continued availability, performance, or usefulness of such features are not <br />guaranteed or warranted by Company and such new features may be revoked at any <br />time. Customer acknowledges that some newly integrated features in future <br />releases of the Company Software may require the purchase of the appropriate <br />hardware upon which the features depend. <br />If Company is no longer providing one or more Services, or in the event that a <br />Service goes end-of-life, Company may, replace the Service in accordance with the <br />terms of this Agreement with a functional equivalent; provided, that any such <br />functional equivalent shall have substantially similar features and functions as the <br />Service it is replacing and shall reasonably meet or exceed the specifications and <br />other requirements prescribed by this Agreement for the Service, and upon such <br />replacement in accordance with this Section, such replacement Service shall be <br />considered a Service for the purposes of this Agreement. To the extent necessary, <br />Company and Customer shall amend any applicable statement of work to reflect <br />such replacement of Service. <br />2.7. Route & Map Updates. Company will add the existing stops, schedules, or routes <br />during the initial implementation with information provided by Customer. After <br />the initial Implementation, to ensure that updates are implemented within the <br />requested effective date, Company request that updates be submitted two (2) weeks <br />in advance of the desired effective date. <br />DocuSign Envelope ID: 00AEEDF8-E56F-4832-A7DF-FBD6EF554C6A