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Page 3 of 15 CONFIDENTIAL <br />2.2.1. System Information Sheet. Customer will complete the System Information <br />Sheet no later than thirty (30) calendar days following receipt of the System <br />Information Sheet from Company, which includes stops, routes, blocks, <br />vehicle information, and other relevant information needed to create <br />Customer’s Service. <br />2.2.2. Pre-Installation Requirement Form. Customer will complete, if applicable, <br />the Pre-Installation Requirement Form no later than fourteen (14) calendar <br />days following receipt of the Pre-Installation Requirement Form from <br />Company. <br />2.2.3. Project Management. Within five (5) calendar days of the Effective Date <br />of the Agreement, Customer shall provide a Project Manager that Company <br />will work with through to project completion. Company will also provide <br />a project manager who will coordinate resources internally. <br />2.2.4. Additional Materials and Documents. Company and Customer will <br />cooperate to ensure that all applicable forms and documents necessary for <br />implementation of the Service are completed within a reasonable <br />timeframe. <br />2.2.5. Definition of Service Area. Customer shall provide Company with the <br />physical bounds of their intended Service area upon request from Company. <br />This information can be provided either in a series of latitude and longitudes <br />that correspond to the vertices of a contiguous shape, a radius (in miles or <br />kilometers) from a single latitude and longitude, or a list of all the roadways <br />and intersections that form the outer-edges of the service area. <br />2.2.6. Customer Delays. In the event Company incurs delays, additional costs or <br />labor as a result of any act or omission of Customer, including but not <br />limited to Customer’s failure to provide information, data, or access to <br />Customer’s facilities or personnel, Customer agrees that Company may, <br />upon prior written notice to Customer, add reasonable charges to the <br />amounts invoiced to Customer and adjust any implementation schedule <br />provided to Customer. <br />2.3. Vehicle Fleet administrators will receive instructional materials and training to use <br />the Service. <br />2.4. Software, Support and Maintenance. <br />2.4.1. Base Level Support. Company will provide email and telephone support for <br />the Software to assist Customer personnel in using the Service and in <br />reporting suspected deviations from the Service and the associated <br />Documentation (“Errors”). Support will be provided from 8:00 a.m. to 8:00 <br />p.m. Eastern Time, Monday through Friday, excluding regular business <br />holidays. Only in the event of an emergency, Company will provide twenty- <br />four (24) hours a day, seven (7) days a week telephone assistance. <br />DocuSign Envelope ID: 00AEEDF8-E56F-4832-A7DF-FBD6EF554C6A