Orange County NC Website
Page 17 of 22 CONFIDENTIAL <br />EXHIBIT B: SCOPE OF WORK <br />TransLoc will continue to provide service as outlined below during this contract term: <br /> <br />On-Demand Services (1 Vehicle Already Operating) <br /> <br />Rider Application (Mobile) <br /> Point to point <br /> Accessibility designation <br /> Status alerts <br /> WCAG 2.0 AA compliant for accessibility <br /> Contactless Payments through Token or Stripe <br /> Stored payments for easy ticket purchases <br /> ETA for pickup <br /> Available information: <br />o Pre-request estimated drop-off window <br />o Post-request live pickup arrival time <br />o Post-request notification when next pickup <br />o Post-request display of assigned vehicle location after scheduled <br /> Multi-language capabilities <br />o English <br />o Spanish <br />o Simplified Chinese <br /> <br />Third-Party Booking API <br /> Ability to connect riders to OnDemand service through other apps <br /> <br />Dispatch <br /> Book a ride <br />o Rider information <br /> No account: Name, Phone number (for messages) <br /> Has account: Rider email associated with the account <br />o Service selection <br /> Pickup address <br /> Dropoff address <br /> Request time <br /> ASAP, Future, Recurring <br />o Vehicle details <br /> Wheelchair <br /> Total passengers <br /> Driver note (if applicable) <br /> Dispatch dashboard <br />o View rides by category (in progress, needs attention, upcoming, complete) <br />o Display (toggle) service Regions on map <br />DocuSign Envelope ID: B1A6CFEF-9397-4627-91E8-BBD1CB30EEADDocuSign Envelope ID: 00AEEDF8-E56F-4832-A7DF-FBD6EF554C6A