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AMN LANGUAGE SERVICES VIDEO INTERPRETING SERVICES <br />AFS – 6/22/2016 Confidential and Proprietary Page 1 of 2 <br />Exhibit C <br />Health Insurance Portability and Accountability Act (HIPAA) <br />Compliance Process <br />Background <br />The Health Insurance Portability and Accountability Act (HIPAA) governs the documentation and dissemination <br />of all patients' healthcare information by medical providers, insurance companies, and certain third parties <br />(Covered Entities). <br />HIPAA rules require that Covered Entities and their Business Associates apply appropriate administrative, <br />technical, and physical safeguards to ensure the privacy of Protected Health Information (PHI) and Electronic PHI <br />(EPHI). <br />HIPAA includes both the Privacy Rule and the Security Rule: <br />•The Privacy Rule. Gives individuals rights over their health information, whether oral, written or <br />electronic. <br />•The Security Rule. Protects all health information in electronic form, ensuring that all EPHIs are secure. <br />There is no governing agency, commission, or standards body that certifies HIPAA compliance. However, <br />Department of Justice is tasked with investigating and adjudicating HIPAA violations by Covered Entity and <br />Business Associates. <br />It is up to the Covered Entity or Business Associate to determine and maintain it's own compliance with the <br />Privacy and Security rules. <br />Discussion <br />AMN Language Services recognizes that we must provide our services and solutions that are HIPAA complainant <br />and support the requirements outlined in a Business Associate Agreement. AMN Language Servcies <br />designed and developed our services to operate in accordance with your HIPAA requirements. <br />Specific AMN Language Services Video Features to ensure HIPAA compliance: <br />1)Data Security. <br />a)AMN Language Services application is Natively encrypted using WEBRTC to conform with HIPPA <br />requirements. <br />b)AMN Language Services does not record video calls so no protected health information is captured <br />or stored in the AMN Language Services Video system at any point and as such, fits the definition of <br />data not at rest. <br />c)Access to AMN Language Services software on the devices is Password Protected <br />d)Video software does not allow Auto Answer feature, preventing unauthorized access to video calls. <br />DocuSign Envelope ID: 7B7CECB8-9158-4350-B902-CEF8A2FB9C9B